AI in CX is growing up—now acting, orchestrating, and integrating across systems to deliver real outcomes.
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The Power of Conversation Meets the Art of Design with Figma Make
Figma Make could redefine conversational AI design, enabling rapid, collaborative prototyping that transforms how teams build and test customer experiences.
Wrapped in Words: Spotify Talks a Big Game (and Sounds It Too)
This year’s Spotify Wrapped dropped with a surprise–a Voice AI podcast–that will expose millions to the tech’s potential.
Jet-Lagged but Inspired: Fresh Takes on AI and Customer Experience
In my first few weeks on the job, two ideas went by quickly in the deluge of content at events, but really hit home for me. Both show ways CCaaS providers are moving the AI game forward.