A profile of RedRoute, the SaaS-based Voice Automation technology beloved by eCommerce brands for offloading high volume user questions and action-based outcomes where a human agent is not required.
ecommerce
Mozilla’s Approach to “Cookie Blocking”: More Conversational and VRM Friendly
Over the weekend Alex Fowler, the person in charge of Mozilla’s global privacy and public policy initiatives, issued a blog post to describe a new approach that Firefox developers are taking to enable Web surfers to take better control of when they can be tracked by advertisers.
Peace on Earth: Amazon and Microsoft to Share Patents
Microsoft reveals that Amazon.com is paying an undisclosed sum and entering an agreement by which each company provides “access to the other’s patent portfolio” which “covers a broad range of products and technology, including coverage for Amazon’s popular e-reading device, Kindle™”.
Speedbumps on the Road to Recombinant Telephony
A couple of seemingly unrelated developments signal a certain instability in the computing and communications fabric that supports innovative, distributed customer care and communications initiatives