In response to demand for contact center resources that integrate well with e-commerce Web sites, Genesys Labs formally introduced a new product called Proactive Engagement at its G-Force customer care forum in Boca Raton.
E-commerce
“The Beeb” Documents Threats to Mobile Phones
The messaging around the world “going mobile, social and local” has not been lost on the criminal element that preys on vulnerabilities in commonly used e-commerce and communications systems.