Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
digital commerce
Facebook and [24]7 On Message About Using Messenger for Digital Commerce
Facebook and [24]7 jointly offer a new service that makes it possible for enterprise chat agents (both live and automated) to join a Facebook Messenger-based conversation while carrying out digital commerce.
Webcast: Text: The Silent Channel for Digital Marketing and Customer Care
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
Google and Facebook Pursue Different Flavors of Intelligent Assistance
Google and Facebook are stirring up activity in the realm of Intelligent Assistance.
USAA Uses Voice Biometrics and Facial Recognition for Fast, Simple Mobile Authentication
USAA has formally launched a version of its mobile app that gives members the opportunity to gain secure access through facial recognition or voice-based verification.
VoiceTrust and BioID Form Alliance To Simplify Implementation of Strong, Multifactor Authentication
VoiceTrust will integrate some unique biometric technologies from BioID into its “agnostic authentication platform.”