Recombinant Communications: Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT LIVE TODAY – Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation… Read More ›
customer care
Interactive Intelligence Offers Communications as a Service (CaaS)
Having survived (actually thrived) the IT deep freeze that was 2009, Interactive Intelligence has launched its “Spring Media Tour” with its cloud based CaaS (Communications as a Service) offering as its centerpiece. While major IP-based contact center rivals like Avaya^Nortel,… Read More ›
Apple’s Actions Reinforce Momentum Toward Recombinant Communications in Customer Care
Apple appears to be doing everything it can to accelerate the demise of the PC as we know it, and I say “go for it!”
Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Webcast on-demand Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing… Read More ›
Webcast: Recombinant Communications: Extending Care to Anywhere Customers
Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation of highly connected “anywhere customers”… Read More ›
New Framing for Twitter: Subsidized Social Contact Center
Featured Research Recent activities and acquisitions by Twitter have been transformational. At Chirp, the first “Official Twitter Developer Conference,” top management discussed the company’s new products, clients and revenue models revealing how Twitter will serve as a central point of… Read More ›
Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Wednesday, April 28, 2010 — 4 p.m. PDT Sign Up Below! Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition… Read More ›
The Buzz Starts Now: Voice Biometrics Conference (May 4-5)
The ever-growing roster of speakers for Voice Biometrics Conference (May 4-5, 2010) is already impressive. Experts from around the world in multifactor authentication, mobile applications, data security, and cloud-based customer care will be sharing experiences and insight. In anticipation of… Read More ›
Voice Biometrics Conference 2010: Early-Bird Rate Ends Friday
Anticipation is building for the upcoming Voice Biometrics Conference (May 4-5, 2010). Register Now to take advantage of the early-bird rate of $599. (Save $200, ends March 5th!) The excitement for the event is spurred by an often-heard phrase regarding… Read More ›
WEBCAST: “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Sign-up Below! There’s still time to register for this free Webcast. I’ll be sharing results from a survey of “shoppers” regarding actual use of multiple channels when dealing with… Read More ›
