Orange-San Francisco kept the conversations on “Conversational Commerce” very lively by holding a “Spotlight on The Future of Shopping” on March 8.
CRM
RightNow’s Acquisition of Q-go Places Value on Understanding Intent
In a transaction valued at $34 million, RightNow has acquired the Dutch company Q-qo, which specializes in “natural language search.”
Personal Data Service Gains $7.6 million from VCs
On January 6th (as reported by Leena Rao in TechCrunch) an “under the radar” start-up, and owner of the URL, Personal.com received over $7 million in funding from a group of investors led by Grotech Funding and Steve Case’s Revolution LLC.
Intro to C3: Conversational Commerce Conference
On February 2-3, 2011 in San Francisco Opus Research will convene the Conversational Commerce Conference (C3) as a venue for raising and resolving the issues exposed in the clash between Marketing and Support. As with the Meeting of the Waters, both disciplines will ultimately be assimilated into a torrent of talkpaths, interactions, queries, responses and transactions. Still the time as come, in these early days, to foster discussions that lead to mutual understanding – or at least an agreement to co-exist.
Lithium Released Social Media Monitoring for Facebook Pages
Margaret Francis, VP of Product at Lithium Technologies, tells of the formal release of a version of LSMM that monitors posts on selected Fan Pages in Facebook.
RightNow’s Run-up Validates the Recombinant Contact Center
Last week, there was ample good news to go around as RightNow held its annual “Summit” for customers, partners and analysts.
RightNow Releases Customer Experience Survey Results
At RightNow’s Customer Summit in Colorado Springs this morning, CEO Greg Gianforte discussed some of the high-level results of this year’s “Customer Experience Survey.”
Ellison Shows Fusion Apps Running in the “Cloud-in-a-Box” at Oracle Open World Keynote
It was very late in the evening and deep into the flow of keynote speeches at Moscone Center, but Oracle CEO Larry Ellison finally got around to showcasing that the company’s long-awaited set of Fusion applications.
The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School. Thus started discussions of the path from today’s decidedly… Read More ›
Salesforce.com’s Chatter Now Supports “E-Signatures”
E-signature and contract management software provider EchoSign is integrating Salesforce.com’s Chatter to monitor a contract’s progress through its signature process in real time.