At RightNow’s Customer Summit in Colorado Springs this morning, CEO Greg Gianforte discussed some of the high-level results of this year’s “Customer Experience Survey.”
Contact Centers
The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School. Thus started discussions of the path from today’s decidedly… Read More ›
Time For Enterprise IT to Publish API’s
When Alcatel-Lucent bought Programmable Web in late June, it acquired a company that, over the years, had aggregated a dynamic and lively repository of API’s (application programming interfaces), mashups and, most importantly documentation.
New API Will Make Twitter Activity Easier to Mashup
In a on Programmable Web’s blog, Adam DuVander provides a really good glimpse of the future potential to do lot’s more with Twitter than conduct searches for mentions (or complaints) that involve the name of a particular company or its products.
Professional Services Pivotal to HP and Avaya’s Strategic Agreement
As a sign of the times, two household names with extensive product portfolios that nominally support UC (Unified Communications) join forces – if not product lines – to bring solutions to the marketplace.
Diaspora*: The Inevitable Outcome of Facebook’s Threat to Personal Privacy
When Facebook Founder Mark Zuckerberg introduced the notion of an “open social graph” at F8, he unintentionally launched the single, largest backlash against social networking’s threat to personal privacy.
Nortel Approves Avaya’s Bid for Assets; Could Cast Its Aura Around Enterprise Software
A relatively paultry $475 million is the amount accepted by Nortel from Avaya as a “stalking horse” bid.