Alcatel-Lucent has hired advisers to find companies that will acquire its Enterprise Business Unit. This part of the business sells office telephones, PBXs and network gear but, most importantly from Opus Research’s point-of-view, it is where Genesys Labs has come home to roost.
Contact Center
Avaya Aims Aura at Mid-sized Businesses and Branches
Avaya has figured out how to pack “core” Aura functionality onto a single enterprise server.
Nuance “Fast Start” Program: Reduces Time and Expense of Natural Language Implementations
A new program from Nuance Communications, informally called “Call Steering Fast Start,” will introduce shorter deployment times and lower costs for firms that can benefit from taking a constrained approach to speech-based Call Steering.
Turkcell’s Global Bilgi Experiencing Success with “Voice Signature” Service
Global Bilgi, a subsidiary of wireless carrier Turkcell, announced that it is experiencing the “fastest growth rates in voice signature application users in one year” than any of its peers in the telecommunications industry.
Marchex, Cisco and Spanlink Demostrate Better Listening Through Analytics
At C3, attendees were given a glimpse of real world instances where companies and their customers both benefit from implementations of real-time speech analytics.
OpenTouch: Uber-Brand For Alcatel-Lucent Enterprise Products, Services and Architecture
At an Analyst Briefing this week, Alcatel-Lucent Enterprise revealed new branding and a re-casting of its amalgam of Contact Center (from Genesys), Communications and Network infrastructure offerings under the OpenTouch brand.
RightNow’s Acquisition of Q-go Places Value on Understanding Intent
In a transaction valued at $34 million, RightNow has acquired the Dutch company Q-qo, which specializes in “natural language search.”
Impending Verint Sale Confirms Value of Analytics
Today’s approach to “social commerce” places a premium on monitoring and analytics and Israeli-based Comverse Technologies is about to cash in on the trend.
Aspect Delivers on Three Years Of Collaboration with Microsoft
Aspect formally launched its Aspect Unified IP 7 Platform fulfilling on its promise to support multimodal, collaborative customer care throughout the enterprise by embedding deep integration of Microsoft Lync, Microsoft Sharepoint and Microsoft Dynamics (CRM).
Datapoint Integrates Voice Biometric Authentication for Customer Care at Brokerage
Today, enterprise attention is rightfully on the impact that voice biometrics can have on achieving targeted business objectives. In the contact center, that means how it improves customer engagements that lead to a better experience, more sales and, ultimately, increased profitability and customer satisfaction.