Today, under the headline “The End of Hold As We Know It”, Fonolo introduced a commercial offering that representing new packaging and pricing of its services.
Contact Center
Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)
A remarkably high percentage number of C-level executives indicate their companies’ lack of a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.
Voxeo Pumps Up Developer Support With Voxeo Connect Program
Voxeo has formally launched the Voxeo Connect program offering go-to-market partners, including solution providers, resellers and systems integrators.
LiveOps Acquisition Makes SMS, Twitter Part of Customer Conversations with Remote Agents
Cloud-based contact center specialist LiveOps is buying New Zealand-based DataSquirt for $12.5 million.
Avaya Acquires Aurix Ltd.; Fulfills the Need for Speed in Speech Analytics
Avaya’s new acquisition specializes in (and has intellectual property rights) for its proprietery, phoneme-based speech search and analytic software and systems.
Permira’s $1.5 billion purchase of Genesys Marks End of Uncertainty
Private equity firm Permira is poised finally to take Genesys Labs off of Alcatel-Lucent’s books.
USAirways Moving IVR and Call Steering into the Nuance On Demand Cloud
In a move that reflects overall momentum of enterprise information infrastructure into “The Cloud”, USAirways has launched a new speech-enabled IVR and call steering resources to Nuance On Demand.
Avaya Planning an IPO to raise $1 Billion; Values Company at 1/4 the Market Cap of Groupon
According to a report by Wall Street Journal reporters Dana Cimillluca and Anupreta Das, an IPO is imminent for Silver Lake Partners and TPG’s Avaya Inc.
Positive Signs for West Corporation’s IPO
Successful IPOs for LinkedIn and Yandex and should bolster confidence for West Corporation as it gets set to re-introduce itself to Wall Street.
C3 Meets Internet Identity, VRM and Personal Data Ecosystems
Last Friday (April 29), in preparation for the Internet Identity Workshop (IIW), Opus Research (with a big assist from Judi Clark) made our new headquarters the venue for a “C3 Salon.” The topics under discussion addressed some of the “boil the ocean” challenges, like building Trust Fabrics, establishing exchanges that would treat personal information as “intangible assets” or “alternative currency” or building a general consensus around making sure that “purpose binding” and “context switching” are baked into all future data sharing schema.