Last Friday (April 29), in preparation for the Internet Identity Workshop (IIW), Opus Research (with a big assist from Judi Clark) made our new headquarters the venue for a “C3 Salon.” The topics under discussion addressed some of the “boil the ocean” challenges, like building Trust Fabrics, establishing exchanges that would treat personal information as “intangible assets” or “alternative currency” or building a general consensus around making sure that “purpose binding” and “context switching” are baked into all future data sharing schema.
Collaborative Customer Care
Survey Results: Companies “Unifying” the Conversational Contact Center
A survey of over 200 customer care professionals, sponsored by Empirix and conducted by Opus Research, discovered that use of social media and “cloud computing” is on a par with popular IM and collaboration platforms.
Lithium’s Excellent Event: The “Get Real” World Tour
Yesterday, Lithium Technologies held the first of its “Get Real 2010” events, and I found it quite thought-provoking.
Cisco Demos Collaborative Customer Care
Cisco is demonstrating an application that starts with monitoring Twitter feeds, incorporates intercompany collaboration, and video of course.
IfByPhone Promotes Call Distributor
cloud-telephony pioneer IfByPhone has formally launched a slew of self-service and routing services under the name “Call Distributor.