IBM is following its own best practice as it moves the “cognitive computing” tools and resources that comprises Jeopardy-winning Watson into a developer-accessible, cloud-based resource.
Cloud-based services
Update: Twilio’s Deal with Ma Bell – Creative Disruption in Action
You know that Joseph Schumpeter’s “creative destruction” has begun in earnest when a prototypical disruptor, like Twilio, transforms one of the largest mobile carriers, AT&T Mobility, into a reseller of its services.
Spanlink and Convergys Partner to offer Cisco’s Collaboration Infrastructure “in the Cloud”
Spanlink and Convergys are joining forces to offer a comprehensive set of contact center solutions that leverage Cisco’s Customer Collaboration software, instantiated in Convergys’ cloud.
Virtual Hold Technologies, Now VHT, Focuses on “Finishing the Conversation”
Last week, we were briefed by VHT (the new brand Virtual Hold Technologies), which will be rolling out a new flagship platform, the Conversation Bridge.
Fonolo’s New Offer Will Broaden Appeal
Today, under the headline “The End of Hold As We Know It”, Fonolo introduced a commercial offering that representing new packaging and pricing of its services.