A joint initiative between Cisco and CSC eGovernance Services India, extends medical and educational services to remote communities through “Common Service Centres.”
Cisco
BT’s Next Gen Contact Centre Features Flexible Pricing Schema
BT is featuring highly flexible pricing arrangements for its Next Generaion Contact Centre as an enticement to new customers.
Cisco Previews Its Mobile UC Approach
There is no question that “unified communications” and “collaboration” are destined to have a mobile component.
Verizon Shrink Wraps Cisco Collaboration for Small/Medium Businesses
Cisco Systems is working with Verizon Business to offer small and medium sized businesses a cloud-based way to implement its suite of collaboration services.
Cisco, BT Expand IP-Telephony Apps in the Cloud
As we progress into the second decade of the new millennium, we expect to see more partnerships that resemble BT’s agreement with Cisco to embed the resources that support rich phone apps into the telephony cloud. As noted here BT… Read More ›
Auto-Discovery Key to Cisco’s New Enterprise Collaboration Features
During two-and-a-half days of briefings, Cisco executives exposed industry analysts, like myself, to the fact that the concept of “collaboration” embraces much more than “passing the ball” on WebEx or sharing presence information among employees and trading partners.
Cisco Demos Collaborative Customer Care
Cisco is demonstrating an application that starts with monitoring Twitter feeds, incorporates intercompany collaboration, and video of course.
Major “Collaboration” Products From Cisco
On the eve of the company’s “launch event” for Cisco Collaboration, we’re starting to see the outlines of a plan that gives coherence to a series of loosely coupled but tightly related technologies.
Recombinance Results in “Social CRM”
“Social CRM” is an evolutionary link as the providers of contact center infrastructure embrace peer-to-peer communications, ratings and social networks.
Cisco and Salesforce.com to Offer Contact Center “In the Cloud”
Salesforce.com and Cisco Systems are partnering to offer a new service called Customer Interaction Cloud.