After tantalizing industry analysts with a preview of its product capabilities back in June, Cisco has formally assigned trade names, SKU’s and licensing terms to new, collaborative contact center software. SocialMiner captures and analyzes input from multiple social media and then uses it to assign priority and route messages throughout the enterprise. Its release is coordinated with a new rev of Cisco Media Capture and the a new desktop for both agents and supervisors, called Finesse.
Branding may turn out to be an issue, but 4’s are definitely wild for a formidable team of technology providers and their initial package of four, “cloud-based” service offerings.
Think of the Cisco Cius (pronounced “see us”) as a wireless tablet that serves as a “player” for the numerous services in Cisco’s Collaboration Suite, as well as a target for a large community of Android developers.
Aspirationally, Avaya’s Agile Communications Environment (ACE) is the essence of Recombinant Communications (RC) packaged as enterprise software.
Featured Research Cisco Systems is set to leapfrog rivals in the contact center line of business when it merges Quad, its social media friendly user interface, with the latest revs of its Unified Contact Center platforms. With its competitive sights… Read More ›
In its annual Visual Networking Forecas, the planners at Cisco Systems make it clear that they foresee stunning growth in traffic over digital networks in the coming five years.
Featured Research Three product lines and six overall objectives were highlighted as Joe Burton, CTO of Cisco’s Unified Communications Business Unit, presented at the company’s “North America Unified Communications Six-Month Update.” According to Burton, the CUBE, IME and IP-CC are… Read More ›
One of the most important offers from RIM is a retooled Voice over WiFi package called BlackBerry Mobile Voice System 5 (MVS 5).
Nuance Communications announced that Cisco is integrating its voice messaging transcription service into Cisco Unity, the IP-telephony giant’s unified messaging platform.
When Cisco’s Tony Bates delivered a keynote address at the newly minted Enterprise Connect Conference (formerly VoiceCon 2010), he included real-life implementations of the Intercompany Media Exchange (IME).