In my first few weeks on the job, two ideas went by quickly in the deluge of content at events, but really hit home for me. Both show ways CCaaS providers are moving the AI game forward.
CCaaS
Conversations with Opus: [24]7.ai enters the CCaaS Arena with Conversational Intelligence at the Ready
Ananth Srinivasan, Senior Product and Solutions Marketing Manager at [24]7.ai. tells Opus Research how it started, how it’s going, and explains “Why now?” regarding [24]7.ai’s entry into the CCaaS market. As quoted in the June 22, 2022 launch announcement, our… Read More ›