An optimistic outlook for both technology and solutions providers pervaded the Voice Biometrics Conference 2012 in Singapore (VBC-Singapore).
Caller Authentication
Empirix Launches Testing Services for Voiceprint Enrollment and Speaker Authentication
Empirix is formally offering a new flavor of its Empirix Testing as a Service (ETaaS) designed specifically to facilitate early detection and remediation of technical speedbumps that could interfere with enrollment of voiceprints or later voice-based authentication activities.
Survey Results – Caller Authentication: Likes, Dislikes and Preferences
In May 2012 Opus Research, in conjunction with Nuance Communications, commissioned Coleman-Parkes Associates to survey 1,000 individuals who had recently used their telephone for customer care. They described the shortcomings of present systems for caller authentication and provided clues that should be used in designing secure and convenient customer care in the future.
Research Report – Voice Biometric Authentication Best Practices: Overcoming Obstacles to Adoption
As technology providers and system integrators around the world successfully bring their solutions to market, we’re identifying the product attributes, architectures and deployment strategies that define the best practices in layered, multi-factor and risk-based deployments of voice biometrics.
VoxGen and MyDex are Recruiting Qualified Businesses for Enhanced Authentication Project
VoxGen and MyDex are moving their enhanced authentication project to its next phase by recruiting participation from one or more businesses who want to gain a better understanding of how their customers want to carry on commercial conversations across multiple channels.
UK Grant for Voice Biometrics in Multifactor Authentication
In late March, the UK’s Technology Strategy Board – an “arms-length” agency reporting to the United Kingdom’s Department of Business, Innovation and Skills – announced a grant of 300 British Pounds Sterling (Approximately $480 U.S.) for research, development and enhancement of use cases that deploy voice biometrics for strong user authentication.
NAB Provided Update of Caller Authentication at Voice Leadership Forum in Sydney
Tim Andrew, general manager for ATMs and self-service at National Australia Bank, delivered the latest insights on the bank’s real world experience with biometric authentication.
Convergys Formally Launches On Demand Voice Authentication
After tantalizing attendees at Bill Meisel’s Voice Search Conference in San Diego, “relationship management” specialist Convergys Corporation formally announced an “on demand voice authentication solution” that integrates Trade Harbor’s Voice Signature Service into its call flow.