Self-service professionals, speech scientists and VUI (voice user interface) experts, alike, are grappling with a new set of challenges borne of the need to support search, command and control and e-commerce in a “post-PC” but “pre-PVA” world.
Automated Speech
Automated Speech in Cars: Regressing to the Mean (Not Mean-Spirited)
As automakers seek differentiation through innovation, speech-enabled solution providers are coming under criticism and being called upon to step up their game.
Conversational Commerce Consolidation Chronicles: Genesys Buys Angel; Could Enter PVA Fray
After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.
Reflections on SpeechTek 2012: Co-Location Lends New Contexts to Automated Speech
This year the transformation of SpeechTEK continued as conference organizer, InformationToday, Inc. (ITI), co-located three closely-related-but-loosely-coupled events at the Marriott Marquis Hotel in New York City.
Panel With Dan Miller, Steve Wozniak, Nuance’s Ron Kaplan and Ford’s Sheryl Connelly
If you have 90 minutes (actually skip to minute 1:34 for the beginning) we think you’ll enjoy our discussion of “The Future of Conversing with Technology.”
“Watson Come Here!” Now There’s a Conversational Speech API from AT&T
Congratulations to AT&T for making some waves among the growing pool of applications developers looking for ways to add conversational speech to their offerings.
West Interactive Adds an On-Premises, Managed Services Option
Recognizing that new customer engagement models engender increased complexity, West Interactive has rounded out its IVR offerings by adding a premises-based, managed service option.
Two Vendor Studies Breed Introspection for Multimodal Contact Center Operators
In June both Interactions Inc. and Dimension Data issued results of a survey survey work that collectively portray the challenges confronting modern contact center operators.
2010 Reflections and 2011 Predictions: M-M-M Good!
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
Apigee Provides Developers With a “Console” for Twilio API
The growth of RC (Recombinant Communications) is predicated largely on efforts by various businesses to make Telco APIs easily accessible to and usable by large numbers of developers.