Alcatel-Lucent

Genesys’ UC-Connect Debuts Today

Genesys has formally launched UC-Connect, a software suite that tightly links Genesys branded Customer Interaction Management (CIM) resources with IBM SameTime, Microsoft Office Communications Server 2007, Siemens OpenScape and parent company Alcatel-Lucent’s MyInstant Communicator.

Genesys Trifecta: Conversational Access Across Many Media

Alcatel-Lucent’s Genesys Telecommunications Labs is making some very interesting announcements today at G-Force, its annual customer forum. The overall announcement is centered a key initiative called Cross Channel Conversations (CCC). It is a customer care solution which treats email, voice, Instant Messaging and SMS text as part of a single conversation.