Recent Posts - page 95
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Automated Speech Improves Personal Productivity
Voice-based productivity is attracting attention both on the investment and product introduction front.
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Mobile customer care – a long way off
It’s clear that mobile care (a/k/a smart, connected interactions) will be the hot trend in the customer service industry for 2012. Consider the announcements we’ve already seen in the first third of this year from Genesys, NICE, Virtual Hold and… Read More ›
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Interactive Intelligence’s Interaction Mobilizer Addresses Major Headaches Surrounding Support of Mobile Customers
Interactive Intelligence (InIn) is taking a new approach to helping its corporate customers “go mobile.”
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Bing 411’s Three-Year Run Ends June 1
With very little fanfare, Microsoft is ready to deep six Bing 411, the free voice search and directory assistance service that grew out of its acquisition of Tellme Networks (which took place in may 2007).
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Sensory Adds Speaker ID to Wake-up Words
Sensory, Inc., takes embedded speech processing another step forward by adding voice biometric-based speaker identification to its TrulyHandsfree(TM) voice activation technology.
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“Watson Come Here!” Now There’s a Conversational Speech API from AT&T
Congratulations to AT&T for making some waves among the growing pool of applications developers looking for ways to add conversational speech to their offerings.
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Siri Doesn’t Suck; And It Will Only Get Better
Contrary to what Henry Blodget says, Siri is succeeding.
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Ford to World: “Bring It In!”
John Ellis, Ford’s Global Technologist for Connected Services and Solution, summed it up nicely by saying “Before there was Siri, there was SYNC.”
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From QA & WFO to AI & VA: VPI Introduces VirtualSource
Long time call recording, quality assurance (QA) and Workforce Optimization (WFO) specialist VPI (aka Voice Print International) launched a new, cloud-based virtual assistant (VA) service called VirtualSource.
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ValidSoft and Utiba Have Ambitious Plans for Secure Mobile Commerce
On the eve of Opus Research’s Voice Biometrics Conference, multi-factor security specialist ValidSoft announced that mobile financial services specialist Utiba would be integrating authentication services based on the VALid-4F(R) platform into future solutions.