Recent Posts - page 95
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Automated Speech Improves Personal Productivity
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Mobile customer care – a long way off
It’s clear that mobile care (a/k/a smart, connected interactions) will be the hot trend in the customer service industry for 2012. Consider the announcements we’ve already seen in the first third of this year from Genesys, NICE, Virtual Hold and… Read More ›
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Interactive Intelligence’s Interaction Mobilizer Addresses Major Headaches Surrounding Support of Mobile Customers
Interactive Intelligence (InIn) is taking a new approach to helping its corporate customers “go mobile.”
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Bing 411’s Three-Year Run Ends June 1
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Sensory Adds Speaker ID to Wake-up Words
Sensory, Inc., takes embedded speech processing another step forward by adding voice biometric-based speaker identification to its TrulyHandsfree(TM) voice activation technology.
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“Watson Come Here!” Now There’s a Conversational Speech API from AT&T
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Siri Doesn’t Suck; And It Will Only Get Better
Contrary to what Henry Blodget says, Siri is succeeding.
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Ford to World: “Bring It In!”
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From QA & WFO to AI & VA: VPI Introduces VirtualSource
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ValidSoft and Utiba Have Ambitious Plans for Secure Mobile Commerce