Recent Posts - page 94
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Nuance Debuts Nina: Speech-enabled Virtual Assistance for Mobile Customer Care
Nuance Communications’ introduction of the virtual assistant named Nina marks a significant set of advancements for mobile customer care. Nina’s software and approach starts with a novel combination of voice biometrics, speech recognition, text-to-speech rendering and natural language understanding, all hosted in Nuance’s “cloud.”
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Active Endpoints’ “Cloud Extend Mobile” Leverages Native Speech Processing
Last week, Active Endpoints introduced Cloud Extend Mobile, a SaaS offering that makes it easy for companies to offer easy (“Siri-like”) access to enterprise applications from smartphones.
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Survey Results – Caller Authentication: Likes, Dislikes and Preferences
In May 2012 Opus Research, in conjunction with Nuance Communications, commissioned Coleman-Parkes Associates to survey 1,000 individuals who had recently used their telephone for customer care. They described the shortcomings of present systems for caller authentication and provided clues that should be used in designing secure and convenient customer care in the future.
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Nexidia Taking Analytics Vertical and Into the Cloud
As part of an overall strategy to support “analysis of issues, not channels,” Nexidia is introducing new product enhancements, services, packaging and pricing structures to accommodate emerging enterprise requirements.
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Upcoming Webcast: Survey Says “Fix Caller Authentication!”
Join Dan Miller, Sr. Analyst at Opus Research, and Brett Beranek, Solutions Marketing Manager at Nuance, as they delve into the survey data to describe the root cause of caller discontent and propose new methods to overcome authentication speed bumps.
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Voxeo’s Tropo API Now Firmly Planted in Deutsche Telekom’s Developer Garden
Voxeo Labs has announced a formal partnership with Deutsche Telekom (DT) to incorporate the Tropo API into DT’s Developer Garden.
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Nuance-Uniphore Partnership to Bring Voice-based Authentication to Banks in India
A partnership between Nuance Communications and Chennai-based will focus on bringing speech recognition and voice biometric-based authentication to mobile banking throughout India.
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Meet Lola, BBVA’s Next Generation Virtual Personal Assistant, In Cahoots with SRI
he wraps are off a new Web-based virtual personal assistant (VPA) developed over the past two years by Spanish financial services provider, BBVA.
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Conversational Commerce Paper: IVRs Take On New Tasks
People will go to great lengths to avoid interactive voice response (IVR) systems. Yet progressive, customer-pleasing companies like Hyatt Hotels are putting conversational IVR systems into place to the benefit of both their guests and their contact center agents. Therefore, in an age when some have said “The IVR is Dead,” we see “Conversational IVR” playing the role of Virtual Assistant in the enterprise, fostering a better customer experience and higher morale among customer service representatives.
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Dragon ID Combines Mobile Device Activation and User Authentication
One by one, Nuance is delivering on its promise to meld accurate speech recognition, artificial intelligence and biometric-based authentication into a resource that recognizes an individual and quickly gauges his or her intent. The product strategy already delivered DragonGo!, a… Read More ›