Recent Posts - page 90
-
Californian Credit Union Is Fonolo’s First Call Back “Hat Trick”
-
Video: Dan Miller and Empirix’s Tim Moynihan Discuss “KPI’s for BYOD”
Opus Research and Empirix presnet findings and opinions about the maturity of BYOB technologies and the need to harden enterprise networks.
-
VoiceVault and Microsoft Pump of the Volume; Verify a Billion Authentications per Year
-
Nuance Connections Signals a More Partner-Friendly Approach to Conversational Commerce
Nuance redefines resources, support structure and rules of engagement to expand revenue opportunities for long-time platform providers (like Avaya, Genesys, Huawei and Cisco) and their “sub-channels” (meaning their network of resellers).
-
Consolidation Chronicles: IVONA Goes to Amazon
-
[24]7 Intros the Next Generation of Chat and Announces first Customers
-
Research Report: How “Friction-Free” Care Can Bolster the Bottom Line
Centers, especially IVRs, are too often seen as friction points interfering with direct contact with live agents. In this document we describe how well-designed IVR applications coupled with ongoing, formal programs for Continuous Improvement (CI) improve customer satisfaction and ensure positive business outcomes.
-
NICE Systems Makes Voice Biometrics A Key Component of Contact Center Fraud Prevention
NICE Systems’ newly launched Contact Center Fraud Prevention solution demonstrates the effectiveness of a multilayered, context-aware approach to phone-based security.
-
Nuance’s Acquisition of VirtuOZ Signals Growth for Mobile Personal Virtual Assistants