Recent Posts - page 88
-
Cisco: Contact Centers Bring Humans into The “Internet of Everything”
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.
-
Webcast: Fulfilling the Promise of Voice Authentication – The Passive Approach
A new generation of voice biometrics is being deployed in call centers. Technological advancements now enable “passive” authentication with high levels of accuracy, which overcomes historical challenges to customer adoption of voice authentication. Participants in this free webinar learn about… Read More ›
-
Financial Services Roundtable Highlights Program at Voice Biometrics Conference San Francisco
Panelists from Vanguard, Union Bank, Bank of the West, PayPal and Google to discuss need for multifactor authentication in mobile banking and e-commerce
-
Virtual Assistant Update: Amazon Buys EVI for $26 Million; Speech-enabled Shopping is on its Way
Amazon appears to have bought mobile virtual assistant developer EVI (formerly TrueKnowledge) for $26 million.
-
Now It Can Be Told: AT&T Watson Provides the Voice For Interactions
Interactions and AT&T let it be known that the AT&T Watson(sm) portfolio of speech processing, natural language understanding and text-to-speech rendering are foundational to Interactions’ highly human-sounding self-service resources.
-
Twilio API Now Serves as Conduit into Google’s App Engine
Twilio has joined the Google Cloud Platform Partner Program, making them the first provider of an API through which Google’s community of developers can integrate SMS text messaging and voice calling into their applications.
-
Nuance Voice Ads Debut: Back to the Future of Voice-based Interactive Advertising
Nuance is launching a Conversational Ad initiative with Nuance Voice Ads.
-
WebRTC Eclipses Mobility as the Talk of Enterprise Connect
Using audience size as an indicator, WebRTC has definitely entered the “irrational exuberance” phase on anybody’s hype cycle.
-
[24]7 Makes Visual Speech a Cornerstone to Multimodal, Mobile Customer Care
[24]7 has formally announced general availability of its Visual Speech solution. This is precisely the product that we expected to see from the company that merges long-standing development in predictive analytics (carried out by Voxify), investment in natural user interfaces for interactive self-service (by Tellme and Voxify) and context-aware, multi-channel customer care (from 24/7 Customer).