Recent Posts - page 176

  • Verisign’s Push-To-Talk Voice Portal

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    Verisign Inc. demonstrated a flavor of push-to-talk (PTT) services that integrates IM-like call initiation with its content management services; thus providing single-button access to popular voice information services like news, weather or stock quotes.

  • Toshiba’s IP-PBX Debuts with Host Media Processing

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    When the Strata CIX from Toshiba rolls out in the next month, it brings to market an IP-PBX and attendant phones, a software-based media application server and application development tools to address the needs of medium-sized enterprises.

  • ASP Best Practices for Speech: Edition 1.0

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    Through a series of executive surveys and interviews, backed by intensive research and analysis of product industry news, product literature and sales collateral, Opus Research has compiled descriptions of “best practices” of Voice Application Service Providers (Voice ASPs) according to five “Ps”: Price, Promotion, Product/Packaging, Positioning/Placement and Personnel.

  • Service-Oriented Architecture Takes Center Stage at SpeechTEK

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    Architecture and componentry have replaced accuracy and intelligibility as engines for the growth of speech-enablement. The course is defined by self-service environments and the baton has passed from core technology providers to integrators, tools providers, ISVs and middleware makers that facilitate conversational access.

  • Foundation of Conversational Access Technologies

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    Changes in enterprise computing and communications architectures are underway that will have as profound an effect on the spending patterns and computing methodologies as last century’s move from monolithic mainframe computing to the client-server model.

  • CAT Scan Three: VoIP *is* Hype

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    From a CAT point of view, the services that carry the banner of “VoIP” to the market place, most conspicuously Vonage, Skype and AT&T CallVantage, are vying for expanded market share and ultimately revenues, while they help customers and prospective customers make a transition to converged network services.

  • CAT ScanTwo: Meanwhile, In Another Part of the Enterprise

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    Conversational access technologies originated in two distinctly different places in business enterprises. Contact centers (nee “call centers”) comprise the first site of concentrated interaction between a firm and its customers. Yet it is the corporate Web site that is having the greatest impact in cultivating the tastes, preferences and (most importantly) expectations of end users who are trying to carry out business, engage in a conversation or simply get information from the resources within an enterprise.

  • CAT ScanOne: Clues to Conversational Access

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    “Markets are conversations.” These are among the first words in the bible of open source, “The Clue Train Manifesto,” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets” — a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.

    These are among the first words in the bible of open source “The Clue Train Manifesto” by Doc Searls, David Weinberger and Chris Locke. My own derivative of said theorem is that “conversations are markets”, a tenant that I hold near-and-dear while establishing the foundation of the Conversational Access Technologies Program at Opus Research.