Recent Posts - page 170

  • Oracle Fuses Telephony@Work With On Demand CRM Offerings

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    Oracle has announced its acquisition of Telephony@Work (T@W) and will package its product line as the core of its “CRM on Demand” service that extends Siebel’s reach into mid-tier businesses. The new service is designed as a frontal assault on Microsoft by making the combination of intelligent routing, business analytics and interactive voice response easier to implement at a lower cost.

  • Cisco Announces Acquisition of Audium and Metreos

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    Cisco’s announced acquisition of venerable VoiceXML development tool vendor Audium and five-year-old VoIP application vendor Metreos creates one of the first global players equipped to supply its customers a complete servicesoriented stack. These new acquisitions reflect renewed emphasis on opening up the Cisco platforms, focusing on standard protocols and interfaces and fulfilling Cisco’s promise to add applications and value to its offerings.

  • Envox 6.3 Bakes in Host Media Processing

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    The release of Envox 6.3 is noteworthy because it marks a bundling of application development resources, SIP and VoIP support and flexible connectivity that is sensitive to the migratory patterns of today’s cost-conscious business enterprise.

  • 411 Sweepstakes Signals New Marketing Tactics for DA Incumbents

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    To reverse a downward trend for 411-based directory assistance (DA) services, BellSouth is conducting a “411 Sweepstakes” whereby callers who register their home telephone numbers qualify to win the keys to a new Pontiac Solstice. Promotional gimmicks may serve to provide short-term life extension, but it is unlikely to build a base of repeat users that give rise to the sort of annuity that DA services had been in the past.

  • TMCnet – May 31, 2006

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    “In a report done by Opus Research called, “CATScan XVIII: Voice Application Workflow – What a Concept!,” analyst Dan Miller explains the “good versus great” speech application issue most succinctly. He notes, “the success of speech-based applications is not a… Read More ›

  • CATScan XVIII: Voice Application Workflow — What a Concept!

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    In April, Microsoft sent shockwaves around the speech community by announcing that both VoiceXML and SIP will be “native” to MSS 2007. What does this mean to the rest of the conversational access technologies (CAT) application development and platform community? Plenty.

  • Spain’s Ydilo Hosts “Vodafone Interactive Care”

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    Vodafone Spain’s groundbreaking portal provides a real-life glimpse into the new generation of customer-care platforms that combine voice, text-messaging (SMS), and multimedia messaging (MMS) to better respond to emerging customer needs in real-time.

  • VoiceXML Platforms: Criteria for Platform Selection Study

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    Since 1985, Opus Research has been tracking the drivers of platform selection for Voice Self-Service platforms. Earlier this year, VoiceGenie commissioned a project to update the current criteria used by implementers when selecting a VoiceXML platform. This report reflects the results of the four-month survey process.

  • A Host Media Processing Primer: When Going Cardless Makes Sense

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    Host Media Processing eliminates the need for special purpose network interface cards to support voice, fax and even video processing by replacing hardware with software. Moving media processing from specialpurpose interface cards makes it possible for more applications and servers to share those resources.

  • The ‘Free DA’ Phenomenon: Is the Business Model Sustainable

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    Free, advertiser-supported Directory Assistance services hold promise as media for local, mobile search and e-commerce. To succeed they must morph beyond the DA model to become a more wide-ranging portal for multimodal access to a portal of local businesses and mobile services.