Recent Posts - page 168
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RCR Wireless News – September 18, 2006
Excerpt: “In the broader voice-recognition space, VoiceSignal has competition such as IBM Corp., Fonix Corp., Nuance Communications Inc., BeVocal Inc., V-Enable Inc. and Promptu Corp., according to Dan Miller, senior analyst with Opus Research. But, for VoiceSignal’s speaker-independent niche on… Read More ›
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INFONXX Buys Excell Services and Conduit: Seeking Global Scale for Local, Mobile Search
Wholesale providers of directory assistance services have a major role to play in the emerging local, mobile search marketplace. By acquiring Excell Services and taking formal control of Irish contact center operator Conduit Limited, INFONXX positions itself as a key source of service enhancements for directive advertising and customer care, in addition to enhanced directory assistance.
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Voice Biometric Update: New Demand Drives Caller Authentication
Voice biometric technology providers are in position to vie for a share of the market created by the need to provide user authentication for online- and phone-based commerce. Opus Research expects rapid growth for voice-based caller authentication, anticipating large-scale, customer-facing implementations among financial institutions, insurance companies, government agencies and customer care.
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Mass High Tech – August 18, 2006
Excerpt: According to Dan Miller, a senior analyst and founder of voice-centric research firm Opus Research Inc. in San Francisco, voice biometrics could grab as much as a quarter of the estimated $500 million total biometric market over the next… Read More ›
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SpeechTEK 2006 Retrospective: Rationalizing a New Value Chain
High-profile addresses from Paul English, Microsoft and Nuance at SpeechTek 2006 indicate that the speech-processing community is acutely aware that new economic rules apply. New alliances and hosted service offerings are emerging to lower the cost and complexity of implementing speech-enabled applications. And new “standards†are emerging to ensure that new systems respond to the expressed needs of enterprise customers.
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Call Center Magazine – August 16, 2006
From Call Center Magazine: One of our friends from Opus Research sent us an interesting eyewitness account from a speech recognition tech event in New York. Dan Miller, Opus’s senior analyst, gave his take on Microsoft and Nuance’s latest move… Read More ›
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Review of SpeechTek 2006: In Plain English
The automated speech community’s flagship event led off with a keynote by Paul English, where he provided a prescriptive list of improvements that could be made to the user experience. He argued this would be more empowering to callers – more humanizing and less humiliating. His efforts have induced two leading technology providers – Microsoft and Nuance – to join GetHuman.com in an effort to produce a published “standard†of the practices that go into producing a user experience that is gratifying for the caller. But automated speech technologies represent only a small fraction of caller frustration with today’s call centers.
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TMCnet – August 9, 2006
Excerpt: “Our research shows voice to be a more accurate biometric than fingerprint, iris or facial scans and this comes with a cost advantage because it involves no specialized hardware,” commented Dan Miller, senior analyst at Opus Research in a… Read More ›
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TechWeb – August 8, 2006
Excerpt: Avery Glasser, analyst for Opus Research Inc., agreed that OCS would be a stronger product, but warned Microsoft partners that the new roadmap was “an ecosystem changing event.” “Enterprise infrastructure providers have to decide where their products fit in… Read More ›
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InformationWeek – August 7, 2006
Excerpt: Enterprises will spend $2.6 billion by 2009 on speech-related software, hardware professional services and related technology, up from $1.2 billion this year, according to Opus Research. “For the past three years, the makers of core engines for speech recognition… Read More ›