Recent Posts - page 166

  • SAP Shows NetWeaver Voice at Genesys Event

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    At the recent Genesys Analyst Conference, SAP offered a preview of a solution integrating NetWeaver Voice runtime resources with the Genesys Voice Portal (GVP). The use case on display involved the automated dispatch of a utility company’s field technician based on an emergency situation. To complete the task, GVP performed under the command of NetWeaver Voice’s “voice dialogue runtime,” which is built on VoiceObjects technology. NetWeaver Voice has been available to developers for a number of months but will be formally introduced at SAP’s SAPPHIRE gathering in Atlanta in April.

  • Introducing Voice Biometrics Conference 2007

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    In spite of recent recognition, voice biometric-based authentication, identification and verification remains an under-appreciated phenomenon. That’s why Opus Research is organizing a new event with a strong focus on voice biometrics as a cost-effective and efficacious candidate for strong authentication deployments. It’s time for the primary stakeholders on the enterprise side – ranging from enterprise IT, security specialists and customer care executives to meet the companies that are constructing voice biometric-based solutions.

  • InfoWorld – February 13, 2007

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    Excerpt: Another thing IBM did about a year ago to accelerate the company’s ability to offer speech-enabled applications that are “truly useful” to the average person was to integrate its speech research into its core software group, said Dan Miller,… Read More ›

  • Linux Journal – January 12, 2007

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    Excerpt: Many have spoken or written about what the iPhone won’t do. Tom Evslin laments the locked-in exclusivity of Apple’s Cingular partnership, and also provides a nice run-down of comments from his own readers and other sources. Dan Miller says… Read More ›

  • iPhone Lacks Conversational Aspects

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    iPhone may be a tour-de-force for the touchscreen, but it’s inexplicably odd to introduce a new smartphone with so few speech-based features. I can hardly express how profoundly disappointed I am that this shiny, new thing – the first must-have product since Nintendo’s Wii – has less voice processing than Tickle-Me Elmo.

  • CAT 2007: Simplifying Search, Service Delivery and Customer Care

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    In 2007, IT spending will grow very modestly. Yet spending on Conversational Access Technologies (CAT) – automated speech, real-time communications and service-oriented architectures – will continue to follow a growth rate in the high ‘teens or low twenties. You may think that the need to accommodate photos, music and video would crowd out automated speech as an important modality, but the opposite is true, as discussed in this advisory.

  • TechWhack – December 8, 2006

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    Excerpt: Dan Miller, analyst for Opus Research spoke on this deal: “This is the beginning of some serious recognition that speech-enabling transactions open the door for some ear-popping revenue streams.” The market is expected to get a major boost with… Read More ›

  • 1-800-YELLOWPAGES: AT&T’s Entree into Free DA

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    AT&T’s free DA trials in Oklahoma City, Bakersfield (CA) and Columbus (OH) signal that the company is ready to cannibalize its own service. It is leveraging the capabilities of its automated platform – featuring technologies from VoltDelta, Envox, Nuance and Apptera – to automate DA queries as well as the purchase, placement and provisioning of a variety of audio advertising.

  • Sprinting Toward Mobile Services: Nuance Buys MobileVoiceControl

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    The acquisition of MobileVoiceControl, Inc. brings Nuance a downloadable product that runs on Palm’s Treo, RIM’s Blackberry and some Windows Mobile devices. More importantly, with MVC, Nuance now has a billing and retail relationship with Sprint/Nextel and a strategic content and advertising partner with Gannett (publisher of USA Today). All serve as real-world proof points for the Nuance Mobile concept.

  • InformationWeek – December 8, 2006

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    Excerpt: Nuance, based in Burlington, Mass., has been in the mobile market for voice-enabled services for a while, along with IBM, WireVision and others, Dan Miller, analyst for Opus Research, said. Nuance’s plans to acquire MobileVoiceControl, however, reflects the expectation… Read More ›