Recent Posts - page 163
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Conversational Access To Unified Communications
Unified communications (UC) is the merger of social software with enterprise IT, voice processing and call processing resources to support employee productivity and overall business objectives. Adoption has accelerated recently by successful packaging, marketing and go-to-market strategies primarily by three firms that have the greatest impact in setting the overall form, function and direction of enterprise computing and communications: Cisco, IBM and Microsoft. This report evaluates their unification efforts and those of major partners in call processing and contact center automation.
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Ingenio-Harris Mobile User Survey: Mobile Web to Grow, Ad Outlook Mixed
A recent Ingenio-sponsored survey by Harris Interactive explored a range of topics pertaining to mobile voice and data usage, as well as consumer acceptance of mobile advertising. The results show consumers are quickly expanding the use of mobile phones beyond voice-only capabilities, but monetizing those activities through mobile advertising remains an uphill battle.
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iPhone’s Legacy: Unified Communications by Another Name
On the eve of iPhone’s first day of retail sales, there’s no better time to discuss a product’s legacy – especially when that brand is known for sleek, simple presentations but yet has no track record in phones.
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Santa Rosa Press Democrat – June 24, 2007
Excerpt: For people who don’t want to buy an expensive handheld device such as an iPhone, the emerging sophistication of 411 services will provide a good substitute, said Dan Miller, founder of San Francisco-based Opus Research, which tracks the industry…. Read More ›
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Nuance Buys Tegic: Takes on Texting
By acquiring Tegic Communications, the originator of predictive text entry, Nuance brings the multimodal user experience in house. The acquisition will accelerate the go-to-market strategy for two years of joint development efforts. Tegic’s global footprint includes partnerships with a diversity of wireless carriers, device makers and mobile content providers.
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Voice Biometrics Community Update – June 20, 2007
As evidenced in the news items listed below, “buy-side†interest in voice biometrics and speaker verification is on the rise. Collectively, these announcements point to increasing momentum for the voice biometrics sector as requests for information on speaker verification projects have accelerated measurably in recent weeks. The next sign of a maturing market will be achieved when these partnerships and pilot installations evolve into larger, revenue-generating, customer-facing deployments.
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Reuters – June 18, 2007
Excerpt: When a user accesses the portal, the MSN platform detects the handset and optimizes the site for that device, adjusting things like font sizes for different screens. The number of U.S. mobile Internet users is expected to more than… Read More ›
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The Economist – June 7, 2007
Excerpt: The market for embedded speech-recognition technology, which goes into mobile phones, car-navigation systems and so on, will grow from $46m in 2006 to $239m in 2011, says Dan Miller of Opus Research, a consultancy based in San Francisco. An… Read More ›
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Private Equity Firms Acquire Avaya: Changes Afoot
In an offer valued at $8.2 billion, Silver Lake Partners, along with TPG Capital, acquired Avaya, Inc., bringing the networking stalwart into a fold of companies that includes MCI, Sabre Holdings, Instinet and Gartner. The new owners are in a better position to organize converged solutions that include call processing, speech processing and application workflows. In short, it furthers adoption of “communications-enabled business processes.â€
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Wall Street Journal – May 31, 2007
Excerpt: “The billions of calls made every year to directory-assistance services are a healthy precedent for voice-based search services,” says Dan Miller, a senior analyst at Opus Research, a San Francisco-based consultancy that tracks the interactive-services sector. Free mobile search,… Read More ›