Recent Posts - page 161
-
Google’s Open Handset Alliance: Promoting Mobile Application Development
In a potentially industry-changing move, Google has announced an open-source mobile platform and an alliance of mobile industry heavyweights, including carriers and OEMs, that contributed to and are embracing the platform. The intention is to push cost, fragmentation and complexity out of developing for the mobile Internet and help create dramatically improved user experiences to drive mobile Internet adoption.
-
Conversations from Nuance Conversations
With its acquisition of Viecore and the joint offering with Nexidia, Nuance gave the 1,000 attendees to Conversations 2007 plenty of grist for conversations in the corridors of the Boca Raton Resort and Club. Both developments have strategic implications for users, partners and competitors. It was the coming out party for a “new†Nuance with a chance to redefine the market for speech-enabled solutions.
-
WellPoint Simplifies Opening New Accounts with Voice Signature
WellPoint’s use of a voice-biometric based e-signature to issue new policies portends future deployments that balance convenience, security and cost in the healthcare vertical. The largest health benefits company in the U.S. perceives voice biometrics as a source of competitive advantage. It has used the system to enroll over 140,000 new policyholders.
-
Nuance and Nexidia Speed Speech Analytics
A beefed-up set of service offerings for the enterprise market reflects Nuance’s efforts to capitalize on the shift in enterprise spending. In partnering with Nexidia, Nuance will lower the time it takes to detect and remediate problems in automated speech callflows as new modalities (read “mobilityâ€) and contexts (or “social networksâ€) take hold.
-
Microsoft’s Two Launches: UC and Live Search
Earlier this week, on Tuesday, October 16th, Microsoft’s speech technologies played in both ends of a doubleheader. Outlook Voice Access was showcased to attendees of the Unified Communications Launch event in San Francisco. Meanwhile, speech-enabled search figured prominently in newly rolled out phone-based services: 1-800-CALL 411 (based on the recent acquisition of Tellme) and Live Search for Mobile.
-
A New World Order for Voice Biometrics
A year ago, RSA, the security subsidiary of storage giant EMC, gave both prospective buyers and technology providers reason to believe that adoption of voice biometric-based user authentication was entering a new phase. By offering Adaptive Authentication for Phone, the… Read More ›
-
ClickZ – October 12, 2007
Excerpt: Most small business operators who shy away from online marketing fear they can’t afford it, says a Opus Research survey in which 25 percent of respondents said online advertising would break their budget. Additionally, 20 percent said they believe… Read More ›
-
NetworkWorld – October 5, 2007
Excerpt: Not to mention the fact that Opus Research said the market for server-based voice-recognition technology in call centers was valued at $600 million in 2006 and is expected to double by 2009. From the article, “Cisco: voice-recognition next on… Read More ›
-
Dialogic and EAS: Unified Company for Unified Communications
Acquisition of EAS brings Dialogic Corporation products and personnel from Brooktrout, SnowShore and Excel Switching. No direct competitor has a product line that spans fax boards, media servers and central office switches, respectively. Along with partners, it has an important role to play in defining and simplifying hardware and software for hybrid (aka “convergedâ€) networks and unified communications.
-
Speech Succeeds Outside the Contact Center
The efforts of IBM, Microsoft/Tellme and Nuance notwithstanding, several companies are making inroads outside contact centers. Soliloquy, Yap and Datria have raised the profile of automated speech-based solutions in classrooms, campuses and distribution centers (respectively). Each new use case expands potential in growing markets.