Recent Posts - page 157

  • New Perspectives on Voice Biometrics

    By on

    Voice Biometrics Conference London 2008 is the only venue dedicated to determining where, why, how and with whom you should deploy speaker verification, speaker identification and other voice-based biometric solutions.

  • SpeechTEK Showcases Growth for Speech Applications and Markets

    By on

    Amid nearly universal bad news surrounding gas prices, stock prices, real-estate prices, etc., speech processing technologies and associated applications and software are in growth mode. SpeechTEK 2008 served as an ideal venue to take stock in the factors driving growth as speech technologies better integrate with IT components and move closer to the critical path of competitive businesses. Companies highlighted in the advisory include: Genesys, Voxeo, Nexidia, IBM, Syntellect, and Nuance.

  • TMCnet – August 20, 2008

    By on

    Excerpt: Kip Heuertz, program manager at Opus Research said: “The new version of GVP is designed for integration in ways that leverage investment into Service Oriented Architectures (SOAs). The partner-friendly approach creates opportunities for PSS to apply its years of… Read More ›

  • New York Times – July 28, 2008

    By on

    Excerpt: Newspapers cannot afford to be late to cellphones, said Greg Sterling, who studies the mobile Internet for Opus Research, a consulting firm. “It’s important and smart for newspapers to get out in front on the mobile phenomenon and not… Read More ›

  • iPhone 3G Inspires Voice Application Demos

    By on

    Application developers are packing the iPhone App Store with a wide variety of crowd pleasers and time-wasters that take advantage of the flat screen, multi-touch navigation and gravitometer. Automated speech processing is just beginning to enter the mix, but has a good deal of catching up to do.

  • Customer Care On Demand: Speeding Deployment Cycles While Reducing Risk

    By on

    Enterprises of all sizes use third-party outsourcers to support their customer care efforts in the most cost-effective ways possible. In the wake of downsizing or “right-sizing” in the IT department, many lack the resources to support self-service applications over the phone. In this document, we look at the strategies and tactics followed by hosted service to accelerate the time it takes to deploy new services while reducing the technological risk of making the transition to IP-based networks and new delivery platforms.

  • Acquiring Intervoice: A Bright Move by Convergys

    By on

    Cementing leadership status in “relationship management,” Convergys pays a small premium for IVR and voice self-service specialist Intervoice. It makes sense because it gives Convergys first dibs on selling new services and back-end integration to Intervoice’s installed base. Consolidation will continue as “on-demand” solution providers broaden their offerings to meet immediate business needs.

  • Media Post – July 11, 2008

    By on

    Excerpt: So, is the mobile search war already over? Not necessarily, says Greg Sterling, who leads the local mobile practice for Opus Research, in a new report. While mobile search may not be a wide-open field, Google’s success depends in… Read More ›

  • Voice Signatures Finding Favor For Mobile Payment Authorization

    By on

    Mass acceptance of Voice Signatures as valid proof of identity for mobile commerce is on the horizon. It reflects successful integration of biometric engines with pre-existing, established standards for authentication and non-repudiation in the context of mobile payments leveraging lessons learned and standards in place for card processing.

  • Entrepreneur Magazine – July, 2008

    By on

    Excerpt: Several market research firms have described the next three years as a turning point for this sort of speech recognition technology. Opus Research, for one, believes the market for speech recognition capabilities in mobile devices will reach $239 million… Read More ›