Recent Posts - page 146
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Speakers at Cisco Live Stress Smartphone-based Collaboration
Without using the specific term “Fixed Mobile Convergence”, executives from Cisco used the Cisco Live (formerly “Networkers!”) conference to describe a pivotal role for smartphones.
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Orange Business and Aspect Boost OCS Claims
Both Orange Business and Aspect are taking decidedly Microsoft flavored approaches to enterprise-wide unified communications deployments.
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NYTimes Column Highlights Google Voice’s Transcription Shortcomings
A recent column in the New York Times’ Technology section highlights the shortcomings of Google Voice’s voicemail transcription service. This is a necessary step in expectation setting among potential users.
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Dial Directions Acquired by Sakhr Software; Launches Mobile Arabic Translator
Dial Directions has been acquired by Arabic Natural Language Understanding specialist Sakhr Software and introduced a mobile translator application for iPhones and Blackberries.
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Open 311 Gets Specific
Specifications are being drafted to transform 311 “non-emergency numbers” into an open API for eGovernment at the local level.
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Another “Soft Launch” for Google Voice
Google is expanding the reach of Google Voice by activating more accounts. The “soft launch” strategy is a way of letting the marketplace pick winners.
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Verizon Business Announces its “Cloud Based” IVR
Verizon’s introduction of Web Center Voice has potential but will suffer from its marketing position to “complement” a five-year-old service.
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Empirix Offers Hammer Testing as a Service
Today, Empirix is formally launching Emprix Testing as a Service(TM), in response to a growing need from companies who are making major investments in a wide range of self-service resources and require highly customized (and dynamic) quality assurance testing that won’t add to the capital budget.
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Voxeo Adds Twitter to its Unified Self-Service Mix
Voxeo introduces a new service thatincludes automated handling of both inbound and outbound Twitter traffic as part of Unified Self-Service. It is the product of recently acquired IMified and its platform that enables companies to automate the process of receiving and responding to customer queries via IM.
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Vodafone Turkey Offers Customers Voice Biometric-Based Authentication
Vodafone Turkey is introducing caller authentication as part of its customer care strategy. PerSay provides the biometric engine which is baked into the Vodafone Voice Portal Platform by Turkish speech VAR SPEECHOUSE.