Recent Posts - page 146
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Annals of Corporate Recombinant Telephony: Both Siemens and Avaya Have Plans for Nortel
The deadline for bids for Nortel’s enterprise assets has passed. Word is that Gores Group/Siemens has countered Avaya’s offer. Stay tuned.
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Genesys and Teleperformance Team Up to Offer Genesys OnDemand
The “on demand” offer from global contact center outsourcer Teleperformace, in conjunction with the Genesys subsidiary of Alcatel-Lucent is something that large cash-strapped, risk-averse enterprises should evaluate.
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Vlingo Boosts European Presence Via Nokia
Mobile speech specialist, Vlingo, is making some aggressive moves into Western Europe. Versions of its flagship product are now available in UK English, German, Spanish and Italian – all downloadable from Nokia’s OVI Store.
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Avaya’s Loquendo Deal Portends Basic Pricing Pressures
As a sign of the times, Avaya is expanding its efforts to market automated speech processing software from Loquendo, giving its customers a lower-priced alternatives for voice self-service.
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CRM Magazine – September 3, 2009
Excerpt: Dan Miller, senior analyst at Opus Research, explains that the move has the potential to benefit both vendors. For Teleperformance, he says it can serve the Genesys user base as it “moves into this uncertain future where people have… Read More ›
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Clear Channel and Coty Check out LinkMe Mobile
Clear Channel Communications, Coty Cosmetics and a technology provider called LinkMe Mobile are launching a novel mobile coupon campaign.
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Skype Purchase Raises Hope for Developers
Today eBay agreed to sell certain assets of its Skype subsidiary to a group of private investors led by Avaya’s owner, Silver Lake.
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Verizon Business Flexes its IP-based Hosted Speech Muscles
Verizon Business used SpeechTEK as a venue to reacquaint the world with its formidable, hosted, speech-enabled IVR (interactive voice response) resources. Its news, this year, is the close mating of voice self-service with its IP-based telephony network, under the trade name “IP Enabled Speech Servivces”.
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Could Apple Patent the Speech-aided, Mobile User Interface?
Apple Computer has applied for a patent on “PROVIDING TEXT INPUT USING SPEECH DATA AND NON-SPEECH DATA that defines how speech will mingle with keyboard input on iPhones and iPods
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Webcast: Rich Phone Apps and Enterprise 2.0 Customer Care
Webinar On-Demand Listen Now! In this webcast, as part of the Thought Leadership Series, Opus Research and SpeechCycle discuss the next generation of phone-based customer care applications and services. It’s nothing short of the transformation of the IVR 1.0 to… Read More ›