Recent Posts - page 145
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IBM Rushes In; Microsoft Exits SMB “UC Appliance” Market
IBM is amping up its efforts to provide a UC appliance to small businesses just as Microsoft has turned out the lights on its analogous product.
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Rethinking Google Voice on Android and Blackberrys
The availability of Google Voice features on smartphones illustrates why number portability may not be as important as previously thought.
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Nuance Nabs Jott; Targets Mobile Assistance, UC and CRM
The acquisition of Seattle-based Jott brings a few mature applications and a few hundred thousand registered users to Nuance’s suite of voice-enabled mobile services. Founded in 2006 as part of a small covey of firms specializing in mobile transcription, Jott… Read More ›
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Major Update for Fonolo
Fonolo stepped up its efforts to swing the self-service pendulum closer to the customer with the release of a major update of its “Deep Dialing” platform.
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Recession Spurs Innovation
We’ve been struck by some of the recent announcements surrounding activity in various “Labs” run by the luminaries of Search, Cloud Computing and IP-Telephony.
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Aura: Avaya’s New Architecture for Multimodal Self-Service and Routing
Featured Research
Disparate modes call for disparate measures. Avaya’s new unified communications architecture, Aura, supports self-service (based on the Voice Portal) and intelligent routing over IP and hybrid networks. Cross-channel interactions are coordinated by a new “Session Manager” function.Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick ([email protected]).
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New Attention to Mobile Voice Control (Thanks Apple and Om!)
“How Speech Technologies Will Transform Mobile Use” is a topic that’s near and dear to my heart; but at this point I would frame the issue as “How Mobile Use Will Transform Speech Technologies.”
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IBM Touts Its Portal and Mashups
IBM is engaged in marketing, packaging and general boosterism to accelerate deployments of highly dynamic, personalized and (in many cases) mobile portals.
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IfByPhone Promotes Call Distributor
cloud-telephony pioneer IfByPhone has formally launched a slew of self-service and routing services under the name “Call Distributor.
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Genesys UC-Connect: A Link to Collaborative Customer Care
Featured Research
UC-Connect, from Alcatel-Lucent’s Genesys Telecommunications Labs, makes significant strides toward collaborative customer care. The mechanism derives “agent state” and leverages “presence” information in tracking the availability of remote and back-office employees. However, its “Interaction Preview and Auction” could be a game changer in promoting more collaborative customer care.Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick ([email protected]).