Recent Posts - page 121
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Voice Application Hosting in the Era of Recombinant Communications
Featured Research Providers of hosted speech applications were ahead of the curve in anticipating and accommodating requirements for third-parties to handle seasonal or media-driven spikes in calls to customer care agents or IVR resources. Today, to stay ahead of the… Read More ›
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VoIP Takes 20% of U.S. Residential Phone Lines
It shouldn’t be a surprise that residential customers of incumbent phone companies have either moved to “wireless only” or are taking advantage of lower-priced VoIP-based carriers (often offered by the “other incumbents” like meaning cable companies or IP-Telephony specialists).
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Amazon.com Gets It! New Kindle App for iOS Embeds Video and Audio
We want to take note of the newest rendition of Amazon.com’s Kindle App, Kindle with A/V, for the iPad, iPhone and iPod Touch.
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At Avaya: ACE is the Place for RC
Aspirationally, Avaya’s Agile Communications Environment (ACE) is the essence of Recombinant Communications (RC) packaged as enterprise software.
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In U.S., Google Voice is Now “Open For All”… Release the Hounds!
Google has shed the last shred of exclusivity around its Web-based call management and messaging management mash-up (aka Google Voice).
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Nuance and MetaSwitch Offer “Carrier Optimized” Voicemail-To-Text
Today MetaSwitch and Nuance announced that ivoicemail-to-text software from Nuance is tightly integrated into MetaSwitches flagship CommPortal platform.
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Machine Translation Making its Presence Known
In recent months, we’ve seen the community of companies offering MT taking significant steps forward. Perhaps lured by market assessments that valued global spending on “language translation and education services” at $12 billion in 2008. Realistically, that may represent a market peak, as relatively inexpensive machine translation solutions gain acceptance in a growing number of use cases where they can easily replace more expensive “human translators”.
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Why Isn’t Yahoo Doing More with Vlingo?
We met with Vlingo yesterday. The company is previewing some new functionality and we had an interesting and wide-ranging discussion about the product and strategy. My question is: why isn't Vlingo investor Yahoo! leveraging the heck out of it? There… Read More ›
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Google Voice/Gmail Integration Is A Natural
This morning my RSS feed had a few pointers to a blog post which asserts that Google has already cobbled together its technologies to enable Gmail users to originate telephone calls.