Recent Posts - page 118
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Vlingo Checks In with New Social App for Android
Greg Sterling has tried the new Vlingo app for Android and posted his impression on the Internet2Go Blog.
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In Spite of Investment in “Social CRM”, Enterprises are Still not Paying Attention
This post by Michael Maoz, a Vice President and Distinguished Analyst at Gartner, reinforces the observation that I made during the course of my “baseline” presentation at VRM+CRM 2010.
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The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School. Thus started discussions of the path from today’s decidedly… Read More ›
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Gmail’s “Call Phone” Feature: What took so long?
By now, the millions of calls originated by people using the “Call Phone” feature in Gmail has re-established the fact that people love to make free phone calls. The question in my mind is “What took so long for Google to introduce this feature?”
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The Collaborative Customer Care Genome
High quality customer care relies on rapid recognition of a caller’s intent and equally rapid resolution of outstanding issues. Those tasks are made more difficult in the world of multi-channel, socially aware interactions. Solutions providers are applying the principles of… Read More ›
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Voice Actions for Android: Speechable Moments From Google Spell New Market Dynamics
Google stocked the Android App store with a set of new “Voice Actions” Applications. From a functional point of view, it is the superset of speech-enabled mobile services.
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Time For Enterprise IT to Publish API’s
When Alcatel-Lucent bought Programmable Web in late June, it acquired a company that, over the years, had aggregated a dynamic and lively repository of API’s (application programming interfaces), mashups and, most importantly documentation.
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Nuance Execs Note the Changes in Both User and Enterprise Expectations for Speech-Enabled Apps
While the “more than just speech” vibe pervaded throughout SpeechTEK 2010, it does not mean that speech solutions vendors have looked past their core competencies.
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SpeechTEK 2010 Digest: Not Just a Speech Technology Show
The fact that impressed me most at this year’s SpeechTEK was that speech processing technologies – meaning core automated speech recognition (ASR), text-to-speech (TTS) synthesis and even my pet interest voice biometric-based speaker identification or authentication – were not front and center.
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PerSay Announces VocalPassword Integration with iPhone, iPad
Targeting the growing ranks of iPhone and iPad users, PerSay has announced that its VocalPassword functionality has been modified to allow app developers to include voice authentication with “minimal resources.” By adding voice biometrics to traditional methods of authentication, including… Read More ›