Recent Posts - page 115
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RightNow’s Run-up Validates the Recombinant Contact Center
Last week, there was ample good news to go around as RightNow held its annual “Summit” for customers, partners and analysts.
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What’s Happening at BT-Ribbit?
Opus Research tries not to promulgate rumors, but I’ve heard from two different sources that BT, which acquired phone-app specialist Ribbit in late July 2008 for $105 million, has initiated some major changes in the organization.
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PhonoSDK: Plug-in Makes Any Browser into a SIP-based Softphone
Over the weekend at a conference of jQuery developers, the folks at Voxeo Labs launched a new technology that transforms “any Web browser” into a platform for SIP-based multimodal communications.
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The “IBM Cloud Service Provider Platform” Fuels Telco Dream of a Service Grid
By introducing the “IBM Cloud Service Provider Platform”, Big Blue signals that it “gets it” when it comes to competing for its rightful share of enterprise spending on the amorphous idea of “cloud computing.
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Speech Enabled Mobile Services Start Removing Obstacles to Adoption
Over on Internet2go.com, Greg Sterling posted some thoughts about Google Voice Search.
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Equifax, Anakam and The Future Potential of ID Proofing
Equifax’s acquisition of multifactor authentication specialist Anakam shows that the risk and credit management specialist recognizes the value of stronger ID-proofing in anticipation of the public’s move to mobile commerce and the need for stronger controls on access management to personal information in an increasingly cloud-based world.
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RightNow Releases Customer Experience Survey Results
At RightNow’s Customer Summit in Colorado Springs this morning, CEO Greg Gianforte discussed some of the high-level results of this year’s “Customer Experience Survey.”
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Empirix Expands Relationship Supporting Avaya Professional Services
The rate of change in enterprise IT infrastructure is accelerating as companies add new applications and services to promote better communications among both employees and customers.
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Goog411 Has Served Its Purpose
Google announced that it will stop offering its free, automated directory assistance service (1-800-GOOG411), effective November 11
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RebelVox Launches Voxer Lite 1.6 for the iPhone
With the latest release of its Voxer app, RebelVox provides a much easier way for iPhone to initiate both synchronous and non-synchronous conversations at the push of a button.