Recent Posts - page 112
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Jawbone Thoughts App – Combines Audio Messaging with Yap-based Transcripts
Aliph, the company best known for its “Jawbone” Bluetooth headset (and more recently bluetooth-based speakers for iPads), delivered its first iPhone app – a recombination of audio recording, text messaging and transcription.
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Heroku Acquisition Puts Salesforce.com Solidly on the RC Path
The announcements are coming fast and furious at Dreamforce, the global gathering of Salesforce.com’s cloud computing community.
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Google’s Latest Acquisition Brings Text-to-Speech Luminaries into its Fold
In a recent blog post Mike Cohen, who manages the Speech Technology efforts at Google, invokes images of Captain Kirk and the crew of the Starship Enterprise to provide a vision of the ideal way to interact with computers.
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Netflix Migrates to Amazon’s Cloud to Become the Dominant Provider of RC-TV
The vast majority of Netflix movies are now delivered as downloads over the Internet.
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Contrasts in Collaboration: Microsoft, Cisco and IBM
Microsoft, Cisco and IBM are the three major IT infrastructure providers with potential to define how companies can encourage collaboration among employees, customers and business partners. In this advisory we provide a brief assessment of their latest product updates.
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RightNow Melds Voice into Highly Personalized Customer Care
Earlier this month, RightNow formally launched its Voice Experience Manager as part of its overall Customer Experience Software Suite.
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Pre-holiday News Rush for Nuance
The week of Thanksgiving is usually characterized by a news lull, but Nuance has been an exception.
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Contrasting Approaches: Microsoft Lync 2010 with and Cisco Collaboration
Both Microsoft and Cisco held milestone events for their flagship communications and collaboration offerings this week.
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Survey Results: Companies “Unifying” the Conversational Contact Center
A survey of over 200 customer care professionals, sponsored by Empirix and conducted by Opus Research, discovered that use of social media and “cloud computing” is on a par with popular IM and collaboration platforms.