Recent Posts - page 108
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Sberbank’s “Lie Detecting” ATM May be the Ultimate “Onboarding” Kiosk
Reaction to the alleged “Lie Detecting ATMs” being tested by Russia’s largest commercial bank, Sberbank, gives an eerie preview to the public’s acceptance of self-service kiosks in the future.
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“Voice-Plus” Paves Way for New Business Models
Microsoft, Google, Apple, Nuance, Vlingo and their partners are laying the groundwork for new advertising and promotions – bordering on “engagement” models.
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Cisco Names Rosters of Partners to Host (and Popularize) Quad
Cisco announced formal arrangements with a number service providers to offer Quad on a hosted or managed services basis. The chosen service providers include ACS (a Xerox company) in North America, Logicalis UK in Western Europe, and Alphawest (a wholly owned subsidiary of Optus) in Australia.
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Update with Deal Terms: Nuance Acquires SVOX; Next Step in Battle Among Apple, Google, Microsoft, AT&T and IBM
Nuance completed its acquisition of SVOX AG, the Switzerland-based provider of a full range of speech processing software.
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The Social Contact Center: At the Hub of Conversational Commerce
Featured Research Shoppers and browsers turn to the Web, search engines and social networks for advice and information about goods and services; but the phone (especially mobile) and contact center resources still figure prominently into their conversational path. Leading contact… Read More ›
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Webcast Tomorrow: The Contact Center as a Customer Information Hub
With all the chatter building around social media, data mining and analytics, it’s easy to forget that the telephone remains a frequently used instrument for conversational commerce.
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Avaya Planning an IPO to raise $1 Billion; Values Company at 1/4 the Market Cap of Groupon
According to a report by Wall Street Journal reporters Dana Cimillluca and Anupreta Das, an IPO is imminent for Silver Lake Partners and TPG’s Avaya Inc.
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By Popular Demand: A Paid Version of Google’s Translate API
Now that they got our attention by announcing the “deprecation” of the Translate API, Google is doing something of an about face today.
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No Real Answer to why Google is “Deprecating” its Translation API
Claiming “substantial economic burden caused by extensive abuse,” Google has officially “deprecated” its Translate API.
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Positive Signs for West Corporation’s IPO
Successful IPOs for LinkedIn and Yandex and should bolster confidence for West Corporation as it gets set to re-introduce itself to Wall Street.