Recent Posts - page 107
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Voxeo Makes it Easier for Mobile Customer Care Apps to Add Voice Calling and Chat
Voxeo formally announced Phono Mobile, which it characterizes as a “toolkit” that makes it possible for mobile app developers to add real-time voice communications and high-definition audio to a range of devices running Apple’s iOS or Google’s Android.
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USAirways Moving IVR and Call Steering into the Nuance On Demand Cloud
In a move that reflects overall momentum of enterprise information infrastructure into “The Cloud”, USAirways has launched a new speech-enabled IVR and call steering resources to Nuance On Demand.
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The Debut of Speech-Enabled Teletext
“UK teletext specialist SysMedia launches new subtitling software.”
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West Interactive Adds an On-Premises, Managed Services Option
Recognizing that new customer engagement models engender increased complexity, West Interactive has rounded out its IVR offerings by adding a premises-based, managed service option.
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Avaya Updates Its Suite of Experience Management Software
xactly one year after its ambitious set of announcements of transformational technologies for contact centers, Avaya has formally rolled out upgrades to the Avaya Aura Contact Center (AACC) suite aimed to help its customers handle unprecedented amounts of contextual information that accompanies customer conversations.
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Siemens Enterprise Puts Emphasis on HD Voice
Siemens Enterprise Communication’s quest for differentiation has taken it squarely into the realm of HD Voice.
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Two Vendor Studies Breed Introspection for Multimodal Contact Center Operators
In June both Interactions Inc. and Dimension Data issued results of a survey survey work that collectively portray the challenges confronting modern contact center operators.
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Raising the Profile of Voice Biometrics for Fraud Prevention and Trusted Mobile Commerce
Over on Opus Researches Voice Biocon Web site, I’ve been logging a number of stories surrounding the global growth of voice biometric technologies as part of multi-factor authentication practices to prevent fraud for commercial banks, investment companies, card issuers and government agencies.