Congratulations to AT&T for making some waves among the growing pool of applications developers looking for ways to add conversational speech to their offerings.
Articles
Siri Doesn’t Suck; And It Will Only Get Better
Contrary to what Henry Blodget says, Siri is succeeding.
Ford to World: “Bring It In!”
John Ellis, Ford’s Global Technologist for Connected Services and Solution, summed it up nicely by saying “Before there was Siri, there was SYNC.”
From QA & WFO to AI & VA: VPI Introduces VirtualSource
Long time call recording, quality assurance (QA) and Workforce Optimization (WFO) specialist VPI (aka Voice Print International) launched a new, cloud-based virtual assistant (VA) service called VirtualSource.
ValidSoft and Utiba Have Ambitious Plans for Secure Mobile Commerce
On the eve of Opus Research’s Voice Biometrics Conference, multi-factor security specialist ValidSoft announced that mobile financial services specialist Utiba would be integrating authentication services based on the VALid-4F(R) platform into future solutions.
News from VBC2012: LexisNexis, Agnitio and SpeechPro Augment their Voice Biometric Offers
It was gratifying to note that three members of the voice biometrics community made significant additions to their offerings in the past week.
Voxeo LBS Adds Location-Awareness to its Prophecy IVR Applications Arsenal
Voxeo has introduced a new service that enables IVR applications to be “location aware.”
Spanlink and Convergys Partner to offer Cisco’s Collaboration Infrastructure “in the Cloud”
Spanlink and Convergys are joining forces to offer a comprehensive set of contact center solutions that leverage Cisco’s Customer Collaboration software, instantiated in Convergys’ cloud.
Virtual Hold Technologies, Now VHT, Focuses on “Finishing the Conversation”
Last week, we were briefed by VHT (the new brand Virtual Hold Technologies), which will be rolling out a new flagship platform, the Conversation Bridge.
New Report: The 10 Rules to Promote Conversational Commerce
Quality customer care is at a crossroads. It is quite possible that all the investment in “Big Data” and analytics can crowd out genuine conversations between customer care professionals and their customers. At the same time, the growth of social networks, especially on always-on mobile devices threaten to make marketing messages and branding efforts irrelevant. This short document provides 10 rules for engaging customers more effectively.