With an assist from China’s search giant, Baidu and Singapore’s Institute for InfoComm Research (I2R), Lenovo launched a new smartphone that uses voice biometrics as a security feature.
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Genesys One: One More Choice for “Mid-Market” Contact Centers
On November 15, Genesys formally launched a new packaging of its customer interaction platform (Genesys 8), bringing its efforts to “save the world from bad customer service” to companies with fewer than 300 seats in their contact centers.
Microsoft’s Head of Research Showcases Speech-to-Speech Translation
Microsoft’s chief research officer Rick Rashid showcased real time speech-to-speech translation (English to Chinese) at Microsoft Research Asia’s 21st Century Computing event in early November 2012.
Maluuba Adds API; Right on Schedule
On November 14th natural language processing startup, Maluuba, took the next step in its master plan to enable Android-based device owners to carry out Siri-like interactions with their mobile phones.
“Hey Dragon” Launches New Personal Assistant for Android-based Phones
With a set of services, features and capabilities that closely resemble Vlingo, Nuance Communications has launched Dragon Personal Assistant.
Voxeo Labs Launches Ameche; Trademarks “Apps in your Calls”
In a shout out to the screen actor who played the title role in the 1939 biopic, “The Story of Alexander Graham Bell,” Voxeo Labs has introduced a Communications Platform as a Service (CPaaS) offering called Ameche.
NICE Systems to use IBM’s Technology to Harness Big Data from Contact Centers
NICE Systems and IBM have joined forces to bring the power of “Big Data analytics” incorporates data the emanates from the contact center.
Join Us at Swissotel for Voice Biometrics Conference Singapore-2012
Singapore will be the epicenter for voice biometrics activity in the Asia Pacific region when Opus Research convenes Voice Biometrics Conference-Singapore on November 7-8, 2012. Speakers and attendees will be executives from commercial banks, government agencies, mobile carriers and technology companies from around the globe.
Mark Cuban Invests in Linguasys
Mark Cuban is taking ownership of “a significant position” in Machine Translation and Text Analytics specialist LinguaSys.
Lithium Augments Community Support with Purchase of Social Dynamx
Lithium Technologies is buying Social Dynamx. Thus a firm whose software enables hundreds of “brands” to foster online communities is formally adding technology designed to engage contact center agents in conversations over social media.