In a shout out to the screen actor who played the title role in the 1939 biopic, “The Story of Alexander Graham Bell,” Voxeo Labs has introduced a Communications Platform as a Service (CPaaS) offering called Ameche.
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NICE Systems to use IBM’s Technology to Harness Big Data from Contact Centers
NICE Systems and IBM have joined forces to bring the power of “Big Data analytics” incorporates data the emanates from the contact center.
Join Us at Swissotel for Voice Biometrics Conference Singapore-2012
Singapore will be the epicenter for voice biometrics activity in the Asia Pacific region when Opus Research convenes Voice Biometrics Conference-Singapore on November 7-8, 2012. Speakers and attendees will be executives from commercial banks, government agencies, mobile carriers and technology companies from around the globe.
Mark Cuban Invests in Linguasys
Mark Cuban is taking ownership of “a significant position” in Machine Translation and Text Analytics specialist LinguaSys.
Lithium Augments Community Support with Purchase of Social Dynamx
Lithium Technologies is buying Social Dynamx. Thus a firm whose software enables hundreds of “brands” to foster online communities is formally adding technology designed to engage contact center agents in conversations over social media.
Mobile Security Specialist adds Voice Biometric-based Authentication, Responding to Demand from Financial Services Co.s
Momentum toward making voice biometrics a routine part of mobile authentication is accelerating, as mobile security specialist InAuth adds a Voice Biometrics Authentication Module to its mobile SDK.
Update: Twilio’s Deal with Ma Bell – Creative Disruption in Action
You know that Joseph Schumpeter’s “creative destruction” has begun in earnest when a prototypical disruptor, like Twilio, transforms one of the largest mobile carriers, AT&T Mobility, into a reseller of its services.
“Fear of Chatter”: The Implications of Virgin America’s Social Network-based Customer Care
Dreamforce has always had elements of a Danse Macabre (Dance of Death) when it comes to its views of contact centers in the future.
Genesys Labs Enters the Cloud-based Contact Center Fray with Salesforce.com
Even though Genesys Labs already has a long history of offering hosted contact center services (with the likes of AT&T, Verizon, Orange Business, Echopass and others), it is set to launch a new set of cloud-based offerings at Salesforce.com’s Dreamforce 2012.
Ingalls Hire Signals New Life-Cycles for Voxeo and its Labs
A 33-year telco industry veteran from an incumbent telco industry is taking the helm at Voxeo.