Nuance has launched a new version of its virtual assistant Nina(TM) – a service that benefits from the company’s stepped up investment in research and development surrounding Natural Language Processing, with an assist from the acquisition of VirtuOZ in January.
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Conversational Commerce Consolidation Chronicles: Genesys Buys Angel; Could Enter PVA Fray
After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.
RSA’s Authentication Manager 8 Intro’s the Era of the “Infinite Factor”
RSA’s SecureID tokens may be the most ubiquitous example’s of “something your have” but, with the introduction of Authentication Manager 8, the company takes multi-factor authentication to a whole new level.
3.0 is a Real Charm for Sensory TrulyHandsfree Voice Control
The latest version of Sensory’s TrulyHandsfree(TM) technology marks some radical leaps forward for embedded speech processing resources and secure device activation.
Chevy is First to Offer Siri Eyes-Free; Integrates MyLink with iOS6-based Devices
As early as next month, GM’s Chevy division will roll-out versions of its Spark and Sonic models that enable drivers with iPhones to continue to interact with Siri’s familiar voice and favorite functions while comfortably positioned in the driver’s seat.
The FIDO Alliance Uncloaks! Welcome to Simple Sign On
The FIDO Alliance, a consortium of e-commerce technology and service providers, is redefining SSO, morphing it from “Single Sign On” to stand for “Simple Sign On.”
Californian Credit Union Is Fonolo’s First Call Back “Hat Trick”
Call back and queue management specialist Fonolo has its technology embedded in an iPhone app that represents the third modality in a multi-media contact center offering.
SoCoCare Launches Social CIM
Cloud-based customer service specialist SoCoCare has formally launched a set of services to provide companies with the tools and resources for Social Customer Interaction Management or Social CIM(TM).
Video: Dan Miller and Empirix’s Tim Moynihan Discuss “KPI’s for BYOD”
Opus Research and Empirix presnet findings and opinions about the maturity of BYOB technologies and the need to harden enterprise networks.
VoiceVault and Microsoft Pump of the Volume; Verify a Billion Authentications per Year
VoiceVault continues to take a great strides in addressing the primary concerns that prospective customers have expressed about the accuracy, reliability and scalability of its voice biometric-based authentication in real world implementations.