Voice Biometrics Conference 2013-San Francisco highlighted the growing need for better authentication and the role that voice biometrics can play far beyond its original presence alongside IVRs (interactive voice response systems) in enterprise contact centers.
Voice Biometrics Conference San Francisco (May 8-9, 2013) showcased the latest technologies used by banks, financial services and call centers to reduce fraud and enhance the customer experience.
Nuance Communications has issued two press releases that emphasize the game changing role that voice-based authentication is playing to improve customer care. The releases coincide with Day One of Voice Biometrics Conference – San Francisco.
GEICO, the diversified insurance company owned by Berkshire Hathaway, has teamed with Nuance Communications to offer its own mobile, personal virtual assistant (PVA) branded as Lily.
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.
This week, Expect Labs added three new investors who “more than equaled” the previous investment.
On April 23rd U.S. Bank, the 5th largest commercial bank in the United States, reported that it is piloting a branded version of Nuance Communications’ Nina(TM) Mobile to support a speech-enabled mobile virtual assistant.
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.
Panelists from Vanguard, Union Bank, Bank of the West, PayPal and Google to discuss need for multifactor authentication in mobile banking and e-commerce
Nuance Communications has forged a relationship with Beijing-based AutoNavi Holdings Ltd. to incorporate its automated speech recognition (ASR) and text-t0-speech (TTS) rendering software into a version of AutoNavi Map that will be made available next quarter.