As automakers seek differentiation through innovation, speech-enabled solution providers are coming under criticism and being called upon to step up their game.
Articles
Siri Adds Bing Search Results To Fulfill PVA Promise
It’s fascinating to watch Google evolve from a “search engine” into something much more interesting and complex. The rise of mobile, the launch of Google Now, the improvements in voice search and the more recent, conceptual introduction of what Google… Read More ›
Nuance’s Purchase of Tweddle Connect To Bring Personal Virtual Assistants to More Cars
In a transaction that is scheduled to close during the 3rd quarter of 2013, Nuance Communications is acquiring Tweddle Connect, a Seattle-based company whose technology powers the Entune™ “Infotainment” system that graces a growing number of Lexus and Toyota nameplates.
IBM launches Watson Engagement Advisor; Entry Level Virtual Assistant for “Smarter Commerce”
Big Blue introduced Watson Engagement Advisor at the SmarterCommerce Global Summit in Nashville, TN.
Growing its Cloud Thru Acquisition: Genesys Buys SoundBite Communications
Today the Boards of Directors at both Genesys and SoundBite approved a definitive agreement for Genesys to buy all of SoundBite’s shares for $5.00 each (a total exceeding $100 million).
Genesys Proactive Engagement Debuts at G-Force Conference: In Use by 17 Early Adopters
In response to demand for contact center resources that integrate well with e-commerce Web sites, Genesys Labs formally introduced a new product called Proactive Engagement at its G-Force customer care forum in Boca Raton.
McAfee’s LiveSafe Suite uses Face Recognition and Voice Biometrics to Protect Personal Information
Security software specialist McAfee (an Intel Company) has introduced a comprehensive new service called LiveSafe, to help individuals protect “unlimited number of PCs, Macs, smartphones or tablets.”
#VBCSF In Review: Real World Implementations, Open Issues and Future Opportunities
Voice Biometrics Conference 2013-San Francisco highlighted the growing need for better authentication and the role that voice biometrics can play far beyond its original presence alongside IVRs (interactive voice response systems) in enterprise contact centers.
VBC San Francisco 2013 – Agenda & Presentations
Voice Biometrics Conference San Francisco (May 8-9, 2013) showcased the latest technologies used by banks, financial services and call centers to reduce fraud and enhance the customer experience.
News from Voice Biometrics Conference-San Francisco: Voice Authentication Making Passwords Passe at Barclay’s
Nuance Communications has issued two press releases that emphasize the game changing role that voice-based authentication is playing to improve customer care. The releases coincide with Day One of Voice Biometrics Conference – San Francisco.