French telecoms giant Orange and micro-blogging specialist Twitter have signed a deal that will make it possible for TV viewers in Western Europe to take advantage of a “tweet and you watch” service.
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On The Eve of dreamForce: Ribbit Mashes up SMS, Voicemail-to-text and CRM
BT’s Ribbit subsidiary will be demonstrating the latest rev of its Ribbit for Salesforce designed for on-the-go, mobile sales reps. In the spirit of Recombinant Telephony, it is a mash-up that makes use of Ribbit’s inherent call management, voicemail and email capabilities, but adds voicemail-to-text conversion, outbound SMS alert and the ability to update records in a CRM system the Salesforce.com cloud.
Auto-Discovery Key to Cisco’s New Enterprise Collaboration Features
During two-and-a-half days of briefings, Cisco executives exposed industry analysts, like myself, to the fact that the concept of “collaboration” embraces much more than “passing the ball” on WebEx or sharing presence information among employees and trading partners.
Cisco Demos Collaborative Customer Care
Cisco is demonstrating an application that starts with monitoring Twitter feeds, incorporates intercompany collaboration, and video of course.
Google’s New Open Wallet Policy
Google announced two acquisitions that make clear a strategy that, on the one hand, will integrate display ads for mobile devices and, on the other hand, will augment the call management and voicemail service that is Google Talk with a set of VoIP services that reach physical telephone instruments.
Major “Collaboration” Products From Cisco
On the eve of the company’s “launch event” for Cisco Collaboration, we’re starting to see the outlines of a plan that gives coherence to a series of loosely coupled but tightly related technologies.
Mixed Messages About Dictating SMS on iPhone
Promptu appears to be ready to introduce an application for dictating text messages on an iPhone. Has Apple made changes in its policy or architecture?
Alcatel Lucent Transformation Underway to Support “Hybrid Clouds”
Market realities and technological changes have spawned dramatic changes in Alcatel-Lucent and its Genesys subsidiary.
Recombinant Telephony Use Case: Ribbit for Salesforce
I first used the term “Recombinant Telephony” a couple of years ago to describe how well-defined API’s and standards are making it possible for developers to build and market new, rich phone apps from fundamental call processing, voice processing, and business processing resources.
Ribbit Mobile Debuts: Competes With Google Voice
On the day after BusinessWeek outed Google Voice’s subscriber count, British Telecom’s Ribbit subsidiary launched its “Mobile” offering.