Last week Microsoft triggered something of an imbroglio by forging formal agreements with both Twitter and Facebook whereby their content will be indexed for inclusion in Bing search results.
Articles
Recombinance Results in “Social CRM”
“Social CRM” is an evolutionary link as the providers of contact center infrastructure embrace peer-to-peer communications, ratings and social networks.
Skype “Next Generation”: Platform for Commoditization or Collaboration
Today, the Internet pipes reverberated with thought-provoking posts from Voxeo’s Dan York and Skype Journal’s Phil Wolff. York’s post was triggered by an asynchronous exchange between eComm organizer Lee Dryburgh and telecommunications entrepreneur Shidan Gouran regarding Skype’s likelihood of supporting SIP.
Spoken Buys GotVoice; Will Integrate VoiceMail Transcription with MS Exchange 2010
Incorporating Spoken’s technology with the new Exchange Server will allow voicemail recipients to read a transcript of a stored message or click on an icon to listen to the .wav file.
Twitter Lists Launch Coincides with Real Time Web Summit
Twitter launched its much anticipated Twitter Lists feature, while Google’s pubsubhubbub makes Twitterfeed into “Feedburner for the real time Web”
Google Invites You to “Invite a Friend” to Google Voice
Google counters AT&T’s claims of non-inclusiveness, by stepping up viral efforts to make its call management and voice processing service more popular.
Tarred by Danger’s Brush? Let’s Back-up a Little Bit
The Danger Data Loss Episode is a cautionary tale for service providers and end-users alike. It is more important than ever before for people to make sure that their most important data – like your contacts, photos, important documents and projects – are stored in multiple locations.
Cisco and Salesforce.com to Offer Contact Center “In the Cloud”
Salesforce.com and Cisco Systems are partnering to offer a new service called Customer Interaction Cloud.
Novauris and Traffic Gate Provide Spoken Access to Ad-Supported Train Info In Tokyo
Speech-based search specialist Novauris has joined forces with mobile, performance-based advertising aggregator Traffic Gate to offer Tokyo commuters free, speech-enabled access to route maps, fares and schedules to support railway/subway route planning.
Yap Lands Its LEC
Cincinnati Bell has selected Yap’s Voice2Text as the basis for its voicemail transcription service.