During two-and-a-half days of briefings, Cisco executives exposed industry analysts, like myself, to the fact that the concept of “collaboration” embraces much more than “passing the ball” on WebEx or sharing presence information among employees and trading partners.
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Cisco Demos Collaborative Customer Care
Cisco is demonstrating an application that starts with monitoring Twitter feeds, incorporates intercompany collaboration, and video of course.
Google’s New Open Wallet Policy
Google announced two acquisitions that make clear a strategy that, on the one hand, will integrate display ads for mobile devices and, on the other hand, will augment the call management and voicemail service that is Google Talk with a set of VoIP services that reach physical telephone instruments.
Major “Collaboration” Products From Cisco
On the eve of the company’s “launch event” for Cisco Collaboration, we’re starting to see the outlines of a plan that gives coherence to a series of loosely coupled but tightly related technologies.
Mixed Messages About Dictating SMS on iPhone
Promptu appears to be ready to introduce an application for dictating text messages on an iPhone. Has Apple made changes in its policy or architecture?
Alcatel Lucent Transformation Underway to Support “Hybrid Clouds”
Market realities and technological changes have spawned dramatic changes in Alcatel-Lucent and its Genesys subsidiary.
Recombinant Telephony Use Case: Ribbit for Salesforce
I first used the term “Recombinant Telephony” a couple of years ago to describe how well-defined API’s and standards are making it possible for developers to build and market new, rich phone apps from fundamental call processing, voice processing, and business processing resources.
Ribbit Mobile Debuts: Competes With Google Voice
On the day after BusinessWeek outed Google Voice’s subscriber count, British Telecom’s Ribbit subsidiary launched its “Mobile” offering.
Google Voice Revealed: 1.4 Million Registered Users
Last week, Google unintentionally revealed that its Google Voice service has over 1.4 million registered users, 570,000 of them using it seven days a week.
Avaya to Deliver “Recombinant Telephony Terminal”
According to a report in Network World, Avaya’s Alan Baratz will intro a new “chameleon-like appliance” during a keynote address at VoiceCon.