Articles

On The Eve of dreamForce: Ribbit Mashes up SMS, Voicemail-to-text and CRM

BT’s Ribbit subsidiary will be demonstrating the latest rev of its Ribbit for Salesforce designed for on-the-go, mobile sales reps. In the spirit of Recombinant Telephony, it is a mash-up that makes use of Ribbit’s inherent call management, voicemail and email capabilities, but adds voicemail-to-text conversion, outbound SMS alert and the ability to update records in a CRM system the Salesforce.com cloud.

Google’s New Open Wallet Policy

Google announced two acquisitions that make clear a strategy that, on the one hand, will integrate display ads for mobile devices and, on the other hand, will augment the call management and voicemail service that is Google Talk with a set of VoIP services that reach physical telephone instruments.