Life-like text-to-speech rendering is one of those evergreen, yet elusive, opportunities for advancement in speech processing.
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Spoken Completing its Transformation, Allies with ROK Entertainment Group
Today, by announcing this alliance with a UK-based mobile application distributor, the center of gravity moves steadily away from the enterprise contact center and more deeply into the mobile experience.
Peace on Earth: Amazon and Microsoft to Share Patents
Microsoft reveals that Amazon.com is paying an undisclosed sum and entering an agreement by which each company provides “access to the other’s patent portfolio” which “covers a broad range of products and technology, including coverage for Amazon’s popular e-reading device, Kindle™”.
WEBCAST: “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Sign-up Below! There’s still time to register for this free Webcast. I’ll be sharing results from a survey of “shoppers” regarding actual use of multiple channels when dealing with… Read More ›
Skype’s Deal with Verizon Wireless: Is That All There Is?
Both Verizon Wireless and Skype have confirmed that they have forged an agreement that will “deeply embed” Skype’s services into selected smartphones marketed to Verizon Wireless’ 91 million subscribers. As a result of the agreement, Skype will be “always on”… Read More ›
Now it has a name: Alcatel-Lucent Virtual Sandbox
A couple of weeks ago, in this post, I mentioned that Alcatel-Lucent had assembled some very impressive resources to enable carriers to lure third-party developers. Yesterday, at the Mobile World Congress (MWC2010), the company formally launched a much better organized,… Read More ›
Nuance Buys MacSpeech: Getting more Cozy with Apple and its Users
Nuance announced that it is acquiring MacSpeech, a company that has been developing speech recognition resources for Apple’s MacIntosh computers since 1996.
Windows (7) Phone: Where Is Voice?
I saw most of Steve Ballmer’s Windows 7 keynote at Mobile World Congress this morning. Most of the phone’s features were demonstrated and there are some cool ones. Mostly the phone looks different than other things in the market, even… Read More ›
Voice Biometrics Conference 2010: Registration Now Open
Sign-up to attend this global gathering (May 4-5, 2010 – Hyatt Regency Jersey City) showcasing voice biometrics solutions to support banking and financial services, contact centers, customer care, mobile payments, healthcare and government services. Confirmed sessions include case study presentations… Read More ›
The Real Meaning of Fonolo’s iPhone App – Reinventing the Contact Center
On February 9, when Fonolo launched a free app for the iPhone, it raised the visibility of all efforts to shorten the time it takes to get things done through phone-based self-service.