Some long-time specialists in voice applications, voice self-service and interactive voice response (IVR) have launched a new Web-based service called VUI Cloud.
Articles
Decision to Shutter Atmos Cloud-based Storage Proves EMC More Partner Friendly
Last week, EMC sent minor shockwaves through the cloud-based computing community when it posted a statement claiming no plans to support a direct offering of Atmos Online.
Microstrategy Moving Mobile Focus from Rim to Apple’s iOS
Business Intelligence giant, Microstrategy, after a few years of offering access to a static roster of reports through BlackBerry’s, has launched a new mobile application for iPhones and iPads.
West Corporation Selects Anakam for Home Agent Authentication
The growing market for home-based virtual agents gives contact center service providers flexibilities in staffing – for instance, to shoulder seasonal call spikes – while still maintaining high levels of customer service with an educated and motivated workforce. But one… Read More ›
Professional Services Pivotal to HP and Avaya’s Strategic Agreement
As a sign of the times, two household names with extensive product portfolios that nominally support UC (Unified Communications) join forces – if not product lines – to bring solutions to the marketplace.
Alcatel-Lucent Buys ProgrammableWeb
Alcatel-Lucent has greatly enhanced its Open API program as well as its Developer Platform with the acquisition of a companmy called ProgrammableWeb.
Cisco’s Wireless Android Tablet, Cius, Puts Enterprise Collaboration On the Glass
Think of the Cisco Cius (pronounced “see us”) as a wireless tablet that serves as a “player” for the numerous services in Cisco’s Collaboration Suite, as well as a target for a large community of Android developers.
VoIP Takes 20% of U.S. Residential Phone Lines
It shouldn’t be a surprise that residential customers of incumbent phone companies have either moved to “wireless only” or are taking advantage of lower-priced VoIP-based carriers (often offered by the “other incumbents” like meaning cable companies or IP-Telephony specialists).
Amazon.com Gets It! New Kindle App for iOS Embeds Video and Audio
We want to take note of the newest rendition of Amazon.com’s Kindle App, Kindle with A/V, for the iPad, iPhone and iPod Touch.
At Avaya: ACE is the Place for RC
Aspirationally, Avaya’s Agile Communications Environment (ACE) is the essence of Recombinant Communications (RC) packaged as enterprise software.