SpeechCycle has formed a new Mobile Division to focus exclusively on applications for the growing population of smartphone users.
Articles
2600Hz Project Provides Preview of “Whistle”
People attending the most recent SFTelephony Meetup were treated to a preview of “Whistle,” a very impressive suite of call processing fabric designed to work on multiple processors at high-volumes with high reliability.
Orange SF Spotlight Event Delves into the “Future of Shopping”
Orange-San Francisco kept the conversations on “Conversational Commerce” very lively by holding a “Spotlight on The Future of Shopping” on March 8.
Nuance “Fast Start” Program: Reduces Time and Expense of Natural Language Implementations
A new program from Nuance Communications, informally called “Call Steering Fast Start,” will introduce shorter deployment times and lower costs for firms that can benefit from taking a constrained approach to speech-based Call Steering.
SpeechCycle Hits a “Billion Interaction” Milestone
SpeechCycle, a firm that has pioneered robust, phone-based self-service application development, has hit a billion interaction milestone.
The Case for Small Business VoIP: Incumbents’ Failure on Moving Day
Opus Research has moved offices (roughly 500 Yards) from 300 Brannan Street to 350 Brannan Street.
Webcast: Nuance and Opus Research to Talk About Emerging Voice Biometric Use Cases
On March 1, Chuck Buffum, VP Authentication Solutions, Mobile & Enterprise Division at Nuance will join me for a Webcast to share perspectives on the trends that are shaping the global voice biometrics marketplace.
Healthcare Ripe for Biometric Authentication
Between protecting the privacy of electronic healthcare records (EHR) and offering a strong, anonymous way to authenticate both patients and providers, both healthcare and insurance providers should be taking a closer look at biometrics (including voice, of course) to support their service delivery strategies.
Busy, Busy Bandwidth.com Buys dash Carrier Services
Bandwidth.com has acquired dash Carrier Services for an undisclosed sum of money.
Conversational Commerce Update: End-user Advocates Set FTC Straight on Personal Data Ecosystem
In a tour de force of clear writing and exposition (albeit in 33 typed pages), Kaliya Hamlin and Mary Hodder, executive director and chairman, respectively, of the Personal Data Ecosystem Collaborative Consortium (PDECC) have provided the U.S. Federal Trade Commission (FTC) with this response to its proposal for “Do Not Track” regulations (similar to the “Do Not Call” List for phone-based telemarketers).