A new program from Nuance Communications, informally called “Call Steering Fast Start,” will introduce shorter deployment times and lower costs for firms that can benefit from taking a constrained approach to speech-based Call Steering.
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SpeechCycle Hits a “Billion Interaction” Milestone
SpeechCycle, a firm that has pioneered robust, phone-based self-service application development, has hit a billion interaction milestone.
The Case for Small Business VoIP: Incumbents’ Failure on Moving Day
Opus Research has moved offices (roughly 500 Yards) from 300 Brannan Street to 350 Brannan Street.
Webcast: Nuance and Opus Research to Talk About Emerging Voice Biometric Use Cases
On March 1, Chuck Buffum, VP Authentication Solutions, Mobile & Enterprise Division at Nuance will join me for a Webcast to share perspectives on the trends that are shaping the global voice biometrics marketplace.
Healthcare Ripe for Biometric Authentication
Between protecting the privacy of electronic healthcare records (EHR) and offering a strong, anonymous way to authenticate both patients and providers, both healthcare and insurance providers should be taking a closer look at biometrics (including voice, of course) to support their service delivery strategies.
Busy, Busy Bandwidth.com Buys dash Carrier Services
Bandwidth.com has acquired dash Carrier Services for an undisclosed sum of money.
Conversational Commerce Update: End-user Advocates Set FTC Straight on Personal Data Ecosystem
In a tour de force of clear writing and exposition (albeit in 33 typed pages), Kaliya Hamlin and Mary Hodder, executive director and chairman, respectively, of the Personal Data Ecosystem Collaborative Consortium (PDECC) have provided the U.S. Federal Trade Commission (FTC) with this response to its proposal for “Do Not Track” regulations (similar to the “Do Not Call” List for phone-based telemarketers).
Next Up for IBM’s Watson: Nuance and IBM Will Take On Challenges in Healthcare
IBM’s researchers are joining forces with speech technology specialist Nuance Communications to use IBM’s “Deep Question Answering (QA), Natural Language Processing, and Machine Learning capabilities” in conjunction with Nuance’s speech recognition and Clinical Language Understanding (CLU) solutions (not to mention its life-like speech synthesis) to provide hospitals, physicians and payers access to critical and timely information.
Turkcell’s Global Bilgi Experiencing Success with “Voice Signature” Service
Global Bilgi, a subsidiary of wireless carrier Turkcell, announced that it is experiencing the “fastest growth rates in voice signature application users in one year” than any of its peers in the telecommunications industry.
A “Truly Hands Free” Speech Sighting at Mobile World Congress
I want to draw your attention to the video below, where a Samsung executive features Vlingo’s Virtual Assistant application running on the Galaxy S II smartphone, which is an Android-based device slated to launch on Vodafone UK’s network later this year.