The messaging around the world “going mobile, social and local” has not been lost on the criminal element that preys on vulnerabilities in commonly used e-commerce and communications systems.
Articles
Taking the C3 Story to Sugarcon 2011
I’ll be joining Doc Searls and Connect.me’s Drummond Reed at Sugarcon 2011, the fifth annual get-together for customers and partners of SugarCRM.
We Have a Winner! Mobile Voice Biometric Application Award Goes to HELEX
Lee Cottle and I announced the winner of the 2011 Mobile Voice Biometric Challenge on the second day of the event and Lee delivered the $1,000 in prize money to Hesam Yavari, founder and CEO of HELEX, a provider of “next-generation contact centre technologies.”
OpenConnect Introduces Comprehend 6 Analytics Software
Last week Ed Peters, CEO of OpenConnect briefed me about his company’s plans to help its clients make “process intelligence” more closely integrated into their multimodal customer care strategies. His visit came on the eve of the launch of Comprehend… Read More ›
VBC Amsterdam News: VoiceVault Upgrades “Fusion” Biometric Engine
VoiceVault released a new version of its “Fusion” platform, giving customers, partners, integrators and applications developers more deployment options.
Prepping for Voice Biometrics 2011-Amsterdam
On the eve of the Voice Biometrics Conference 2011-Amsterdam, we’re getting ready to welcome an impressive array of attendees and speakers, reflecting the broad spectrum executives that see value in incorporating voice biometrics into their customer care and security workflows.
Avaya Aims Aura at Mid-sized Businesses and Branches
Avaya has figured out how to pack “core” Aura functionality onto a single enterprise server.
Growth of Smartphone Base Drives SpeechCycle to Form a Mobile Division
SpeechCycle has formed a new Mobile Division to focus exclusively on applications for the growing population of smartphone users.
2600Hz Project Provides Preview of “Whistle”
People attending the most recent SFTelephony Meetup were treated to a preview of “Whistle,” a very impressive suite of call processing fabric designed to work on multiple processors at high-volumes with high reliability.
Orange SF Spotlight Event Delves into the “Future of Shopping”
Orange-San Francisco kept the conversations on “Conversational Commerce” very lively by holding a “Spotlight on The Future of Shopping” on March 8.