According to a Web site called “Save Loquendo”, top execs at Telecom Italia have confirmed the imminent sale of Loquendo.
Articles
Sensory’s TrulyHandsFree Voice Control 2.0 Portends New Apps and Possibilities
With the heartfelt question, “If it’s ‘hands-free,” why do we still have to use our fingers?” Sensory, Inc. has launched its latest product, TrulyHandsFree Voice Control 2.0, predicated on “substantial improvements” in speech detection and recognition accuracy, resulting in expanded voice interaction capabilities.
VC Investment in Interactions Acknowledges that Investors Recognize a Problem
Interactions Corporation completed a financing round totaling $12 million, which is earmarked to support a “growing customer base, expand its marketing presence, and invest in new technology.”
Webcast Reprise: Transforming Customer Engagement to Positive Customer Advocacy
Because of a communications problem, the webcast we scheduled for last week was interrupted mid-stream. We have rescheduled a live reprise for today: Live Webcast: Transforming Customer Engagement to Positive Customer Advocacy Monday, July 25, 2011, 9pm PDT / Tuesday,… Read More ›
Voxeo Makes it Easier for Mobile Customer Care Apps to Add Voice Calling and Chat
Voxeo formally announced Phono Mobile, which it characterizes as a “toolkit” that makes it possible for mobile app developers to add real-time voice communications and high-definition audio to a range of devices running Apple’s iOS or Google’s Android.
USAirways Moving IVR and Call Steering into the Nuance On Demand Cloud
In a move that reflects overall momentum of enterprise information infrastructure into “The Cloud”, USAirways has launched a new speech-enabled IVR and call steering resources to Nuance On Demand.
The Debut of Speech-Enabled Teletext
“UK teletext specialist SysMedia launches new subtitling software.”
West Interactive Adds an On-Premises, Managed Services Option
Recognizing that new customer engagement models engender increased complexity, West Interactive has rounded out its IVR offerings by adding a premises-based, managed service option.
Avaya Updates Its Suite of Experience Management Software
xactly one year after its ambitious set of announcements of transformational technologies for contact centers, Avaya has formally rolled out upgrades to the Avaya Aura Contact Center (AACC) suite aimed to help its customers handle unprecedented amounts of contextual information that accompanies customer conversations.
Siemens Enterprise Puts Emphasis on HD Voice
Siemens Enterprise Communication’s quest for differentiation has taken it squarely into the realm of HD Voice.